Personal Shopping and Client Relations Manager; Maternity cover @Mytheresa

Overview

Mytheresa is one of the leading global digital luxury shopping platforms. Our unique digital experience is based on a sharp focus on high-end luxury shoppers, exclusive product and content offerings, leading technology and analytical platforms as well as high quality service operations. Since January 2021 we are a listed company on the New York Stock Exchange. More than 1,900 employees from over 100 countries work passionately to provide the best shopping experience.

To support our Client Relations team we are searching for a Personal Shopping and Client Relations Manager (Maternity cover) to be based in our London office.

• Act as the main point of contact and ambassador for Mytheresa’s top clients, building strong long-term relationships
• Drive customer loyalty and increased spend through personalized styling, tailored recommendations, and proactive outreach
• Curate individual communications and weekly product selections based on client preferences, purchase history, and shopping behavior
• Identify and execute sales, acquisition, and cross-selling opportunities to achieve commercial targets
• Create innovative clienteling and selling initiatives to further enhance the luxury customer experience
• Organize and support VIP events and entertainment programs for top customers, ensuring exceptional brand experiences
• Collaborate closely with Buying, Brand Marketing, and external brands to manage client preferences, re-orders, and sold-out item requests

• 3–5 years of experience in a similar client-facing role within luxury fashion, ideally in e-commerce
• Passionate about delivering exceptional customer service with a proactive, hands-on mindset
• Strong affinity for fashion, luxury, lifestyle trends, and digital technology
• Sales-driven, entrepreneurial, and motivated to exceed targets
• Innovative, creative, and confident in building personalized customer experiences
• Highly organized, detail-oriented, and tech-savvy with excellent communication skills
• Fluent in English, both written and spoken; additional languages are a plus

• Up to 32 days of holiday, depending on the length of service, starting with 28 days
• Mobile office with up to 20% of your total contracted hours (job and position permitting)
• Language & e-learning courses
• Staff discount of up to 30%
• Family-friendly policies
• Discounted membership for selected sports platforms & gyms
• Access to Linked In Learning
• Individual support on mental health & well-being
• Social Day
• Employee Share Purchase Plan

Lux Experience is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics.

If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.

Experience Level: Mid-Senior level
Workplace Type:
Hybrid

Welcome to the official Lux Experience Careers Portal. Explore exciting job opportunities across our brands — including NET-A-PORTER, MR PORTER, and YOOX—or  to explore additional open positions listed on our dedicated Mytheresa career page. Lux Experience is the leading digital, multi-brand luxury group and the online shopping destination for luxury enthusiasts worldwide — home to Mytheresa, NET-A-PORTER, MR PORTER, and YOOX.