Sales Associate Carnaby

ABOUT RIXO

A rail of vintage dresses. A London flat. Two best friends who wanted to build the brand they couldn't find. That was 2015. Today, RIXO is six stores across London, New York, and Ireland, known for original hand-painted prints, bias-cut silhouettes, and sizing up to a UK 26. We design for every woman, every occasion, every body. The pieces are meant to be worn, loved, and kept.

As a Sales Associate at RIXO at our Carnaby Street store, you will be a key brand ambassador, delivering an exceptional customer experience and supporting the day-to-day success of the store. With a passion for fashion and styling, you will provide personalised service, build meaningful customer relationships, and contribute to achieving store sales targets.

You will play an important role on the shop floor, supporting visual standards, stock management, and creating a welcoming, inspiring environment for every customer.

• Deliver a warm, personalised and engaging customer experience that reflects the RIXO brand.
• Provide expert styling advice and product knowledge across all ranges.
• Build and maintain strong client relationships to drive loyalty and repeat business.
• Consistently drive sales through excellent service, add-on selling and cross-selling opportunities.
• Process sales transactions, refunds and exchanges accurately and efficiently.
• Support in-store events, launches and promotional activity.

• Maintain high standards of visual merchandising in line with brand guidelines.
• Ensure the shop floor and stockrooms are clean, organised and well presented at all times.
• Support stock management, deliveries and replenishment to maximise availability and sales.
• Stay up to date with RIXO collections, trends and brand initiatives.
• Adhere to all health and safety procedures to ensure a safe environment for customers and colleagues.

• Previous experience in retail, ideally within fashion or premium/luxury retail.
• Passion for fashion, styling and customer experience.
• Strong communication and interpersonal skills.
• A proactive, positive and customer-focused approach.
• Ability to work in a fast-paced environment and multitask effectively.

• Full-time: 37.5 hours per week
• Open availability, including Saturdays and Sundays
• Shifts may take place before store opening, after closing, or during regular business hours, depending on business needs.
• Flexibility to support during peak trading periods.

At RIXO, our people are at the heart of everything we do. We are an inclusive employer and are committed to creating an inspiring workplace where everyone feels respected, supported, able to thrive, feel valued, and grow with us. We welcome talent from all backgrounds and believe that diverse perspectives make us stronger, more creative, and more connected to our customers.

We offer a competitive compensation and benefits package, including a competitive salary, commission and bonus structure, generous staff discount, uniform allowance, and a refer-a-friend scheme. We also celebrate loyalty through our Work Anniversary scheme.

Your wellbeing matters to us. Our benefits include a healthcare cash plan with Simply Health, access to mental health support, and a culture that genuinely supports balance and flexibility.

Learning and development are central to life ough our internal L&D platform, you’ll have access to opportunities that help you grow your skills, develop your career, and progress within a fast-growing, entrepreneurial business.