Retail Operations Manager

TALA, known for active wear that keeps up with busy lifestyles, has been on a rocket ship since its founding in 2019 by entrepreneur Grace Beverley. Built on largely organic socials, today we are a digital‑first, multichannel women’s athleisure brand with a multi‑faceted growth and retention strategy, trading on impressive numbers. TALA recently opened a 2,000-square-foot, double‑fronted Store on London’s iconic Carnaby Street as part of our ambitious growth strategy, backed by a recent funding round.

We are looking for an experienced Retail Operations Manager, reporting to the Head of Retail, who is as comfortable representing retail in an HQ meeting as they are on the shop floor with a store team. You bring operational credibility, cross‑functional confidence and a track record of raising standards across a multi‑site estate.

You will be the operational backbone of TALA’s retail estate, implementing the Retail Playbook, maintaining standards, supporting new store openings and acting as the critical link between stores and HQ. You will work cross‑functionally across Merchandising, Logistics, Marketing and People, ensuring retail has a clear, confident voice in every conversation that affects the shop floor.

This is a full‑time, store‑based role across TALA’s London locations and national openings, starting late 2025.

• Implement and embed the TALA Retail Playbook across all store locations, owning operational compliance and continuously raising the bar on standards.
• Conduct regular, structured store visits – auditing performance, identifying gaps and working directly with store teams to resolve issues and drive improvement.
• Develop and maintain the operational rhythms, checklists and reporting frameworks that keep stores running consistently and efficiently.
• Ensure every store has the tools, information and processes they need to execute with excellence, day in, day out.
• Partner with the Head of Retail to evolve operational standards as TALA’s store estate grows.

• Own the flow of information between HQ and stores – ensuring the right messages reach the right teams at the right time, clearly and without noise.
• Develop and maintain retail communications that keep store teams informed, aligned and focused on priorities.
• Act as the retail voice in cross‑functional meetings representing store teams, surfacing operational realities and ensuring HQ decisions land effectively on the shop floor.
• Track and measure communications compliance, flagging where messages aren’t landing and course‑correcting quickly.

• Support the Head of Retail in the end‑to‑end operational delivery of new store openings and pop‑ups.
• Coordinate the practical logistics of each opening: consumables, stock delivery, uniforms and store setup.
• Support new store teams through onboarding and induction, ensuring they are operationally ready and confident from day one.
• Be a hands‑on presence at each opening, helping teams embed the Playbook and navigate the critical early weeks.

• Oversee day‑to‑day stock management processes across stores – ensuring accuracy, strong availability and excellent stockroom standards.
• Ensure visual merchandising standards are consistently delivered, with stores executing campaigns and launches on brief and on time.
• Measure and report on operational compliance across the estate, identifying trends and working with store teams to address gaps proactively.
• Ensure all stores operate safely, legally and compliantly, maintaining high standards across health & safety, security and risk management.

• Build strong, trusted relationships across Merchandising, Logistics, Marketing, Finance and People – ensuring retail priorities are understood and supported across the business.
• Represent the operational needs and realities of store teams in every cross‑functional conversation.
• Translate HQ strategies and initiatives into clear, practical direction for store teams, ensuring nothing is lost in translation.

• An experienced retail operator with 7–9 years in store and operational…