Sales Advisor

Job Description

As the Sales Advisor, you are the friendly face that greets our customers and embodies the heart of our brand. You'll have the opportunity to provide high-level service at every turn, from initiating conversations to assisting at the cash desk, fitting rooms, and throughout the shop floor. Your responsibilities include processing deliveries, replenishing stock, and merchandising the latest garments on the shop floor.

Your role is essential in creating welcoming experiences that showcase the best of our brand. With warmth and enthusiasm, you will guide customers through their journey, offering genuine assistance and proactive service to uplift and inspire. Together with your team, you will create moments that matter.

• Customer-focused:
  Enjoy engaging with people and committed to delivering excellent service.
• Adaptable and flexible:
  Responsive to changing priorities and customer requests.
• Action-oriented:
  Proactive and driven to take initiative and get things done with quality.
• Strong communicator:
  Communicate clearly, actively listen, and understand others’ perspectives and needs.
• Eager to learn:
  Open to feedback and always looking for opportunities to grow and develop.
• Brand enthusiast:
  Passionate about our brand and collection, and love sharing that enthusiasm with customers.
• Schedule flexibility:
  Willing and able to work varied hours, including evenings and weekends.
• English language skills.

• Understanding of store operations & customer service skills from previous retail experience.
• Confident in offering customers advice on fashion trends, materials, sizing etc.

This is a full-time position with a contract of 35 hours a week.

This role is not eligible for Skilled Worker visa sponsorship. Applicants must have the right to work in the UK before commencing employment.

Due to high application volumes, you will be asked to complete an online, skills-based assessment. Your responses will be scored by an automated tool using predefined criteria set by H&M Group.

If you have a disability or health condition that affects your ability to complete the online assessment, we are required under the Equality Act 2010 to provide a suitable alternative. Requesting one will not disadvantage your application. Please contact [email protected].

We commit to supporting employees with a range of attractive benefits and development opportunities. As a member of the team, you will enjoy a 25% staff discount across all H&M Group brands both in-store and online, and every employee is included in the H&M Incentive Program (HIP).

At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers worldwide. That's why we consider all dimensions of diversity throughout our recruitment process—ensuring our workforce reflects the richness of the communities we serve.