Client Advisor; Selfridges Job London area,Greater London England UK,Retail

Position: Client Advisor (Selfridges)
Location: Greater London

We are looking for thoughtful, curious, and optimistic talents, seeking to deliver excellence and to contribute to Tiffany & Co.’s continued legacy.

As Tiffany Client Advisors, we are dedicated to welcome all in the Tiffany world. We achieve our individual & store sales goals by inspiring our clients to dream and always finding a way to celebrate them. Together with our clients, we build long-lasting personal connections.

Thoughtful

Deliver unparalleled service and results that uphold standards of excellence and luxury etiquette

Demonstrate an entrepreneurial mindset to exceed sales objectives and KPIs

Be a trusted Advisor, building client development strategy to drive sales, cross‑sales and client loyalty, curating memorable experiences through sales of new creations and services

Ensure compliance with Tiffany and LVMH procedures, uphold operational excellence standards (inventory, reservation management, transfers, care services excellence, etc.)

Contribute to an inclusive and supportive team environment, centered on the belief that People Make the Difference

Curious

Inspire clients through authentic brand storytelling, effectively conveying Tiffany’s legacy of craftsmanship, brand commitment and integrity

Connect with clients and team members by asking strategic questions and establishing lasting relationships

Think and act with intention to elevate, surprise and celebrate clients' special moments and build trust through proactive and relevant services (including personalization and product care services)

Display professionalism and exercise agility, adapting behavior and implementing feedback, appropriately

Optimistic

Exercise resilience through new challenging assignments and celebrate innovation when adopting new ways of working

Exhibit a positive, ambitious and collaborative attitude, instilling an inclusive team culture of Joy

Your Profile

Experience in retail or luxury retail or relevant client-related experience (e.g., hospitality).

Proven track record in achieving sales results and cultivating relationships with a diverse client base

Experienced sales and clienteling professional in an omnichannel luxury environment

Experienced in deploying sales strategies and clienteling initiatives

Passion for luxury retail

Collaborative team player with strong interpersonal and communication skills

Flexibility to work non-traditional hours, including days, nights, weekends and holidays.

Proficiency with Point of Sales (POS) systems, client tracking systems and Microsoft Outlook/email.

Must have authorization to work in the United Kingdom

Preferred Qualifications

A college/university degree.

Graduate Gemologist degree or previous Gemological Institute of America (GIA) course work is preferred.

Proficiency in multiple languages.

Tiffany & Co. is formed from many facets - talented people who make our community stronger with their creativity, perspective, and lived experience. This is why diversity, equity, inclusion, and belonging (DEIB) are at the core of our business and our culture. We’re committed to creating a more inclusive jewelry industry that empowers people of all backgrounds to shine and evolve to new heights.

We believe reaching your full potential requires a solid foundation, and your well‑being is a central pillar. Tiffany employees are eligible for comprehensive benefits, including global benefits like adoption and surrogacy assistance, and parental leave, as well as programs that support mental, emotional, physical, and financial well‑being. We also offer competitive pay, medical, dental, and eyecare, pension plans, paid time off, alongside other meaningful employee offerings.

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