Assistant Manager, Carvela, Westfield White

Responsibilities

• Ensure customer service is of the highest standards at all times
• Be a role model for your team and demonstrate exemplary service standards
• Ensure all store and company sales targets, operations goals, policies and procedures are met and maintained
• Actively liaise, communicate and develop good relations with your team and Senior Management
• Maintain a high-performance team through effective management of productivity, individual targets, employee relations and coaching on areas of development
• Manage and maintain staff scheduling and meet payroll budgets, remaining reactive to trading patterns
• Rota your team effectively and ensure optimum cover during peak trading periods
• Protect the Kurt Geiger brand and ensure all team members meet personal presentation standards
• Ensure your store maintains excellent visual presentation which is consistent with company guidelines

• Previous retail management experience
• Background with a fashion-forward footwear, accessory or fashion brand
• Customer service ambassador mentality
• Proven ability to drive sales and foster teamwork to achieve KPIs
• Immaculate personal presentation and alignment with a luxury/fashion-forward brand

• Competitive basic salary
• Access to gorgeous shoes each season
• Significant employee discounts