Supervisor, Retail

Job Description

The Retail Sales Associate (RSA) is the ultimate guide through the guests’ shopping experience. Hard Rock merchandise is a unique part of our business, which requires a special person to create the experience.

• Greeting guests
• Answering questions accurately and politely
• Answering the phone
• Making proficient sales transactions using a point-of-sale system
• Handling cash and other forms of payment
• Maintaining proper cash drawer balances
• Directing guests to areas/restrooms
• Demonstrating impeccable product knowledge
• Determining guests’ needs by actively engaging and informing about product features and benefits
• Suggestive selling using proven techniques (related items, higher‑quality items, transitional phrases)
• Maintaining a clean and organized store
• Maintaining proper product stock levels through retail pulls & inventories
• Displaying retail product through HRC’s visual display standards
• Performing opening, closing & side duties – cleaning glass, polishing brass, sweeping & vacuuming floor, folding product, etc.
• Assuring complete satisfaction of each guest
• Creating memorable experiences
• Entertaining guests to create "Raving Fans"

• Perform duties requiring bending, reaching, lifting, and standing for long periods
• Maintain a well-groomed appearance and adhere to uniform guidelines
• Practice safety and sanitation standards
• Recycle products where possible
• Remain calm in a hectic, fast-paced environment
• Demonstrate high level of organization, attention to detail, and sense of urgency
• Display a positive and outwardly friendly attitude toward guests
• Maintain HRC’s 5 core values and mission statement