Retail Manager

An opportunity for a Retail Manager at the British Museum, where retail is part of the visitor experience.

• Managing shop floor operations, presentation and standards across all on-site retail spaces
• Driving sales and profit KPIs while delivering a world-class visitor retail experience
• Leading, coaching and developing a team of up to ten, including annual appraisals
• Overseeing stock display, merchandising and product presentation
• Ensuring full operational shift cover across Monday to Sunday
• Managing retail turnover and contributing to cost efficiency initiatives
• Supporting back-office functions and deputising for Manager positions as required
• Playing an active role within the wider venue operation

You bring proven retail management experience, a commercially sharp mindset and the kind of positive, outgoing energy that lifts a team. You understand how to balance targets with an exceptional customer experience, and you thrive in a dynamic, visitor-facing environment. You will have managed a multi-site retail operation with a combined annual turnover of at least £5 million, and you are ready to bring that experience to a venue where every interaction matters.

Strong leadership, clear communication and a genuine passion for retail excellence are essential.