Sales Associate - John Lobb

Job Description Sales Associate - Jermyn Street, London

We are seeking a passionate and client-focused Sales Associate to join our prestigious Jermyn Street boutique in London on a full-time basis. Established in 1995, the store is renowned for offering exceptional ready-to-wear and made-to-order footwear and accessories to an international clientele, supported by a close-knit team of four.

This is an exciting opportunity to become part of a distinguished luxury retail environment, representing a brand celebrated for craftsmanship, heritage, and outstanding customer experience.

• Deliver exceptional, personalised customer service at every stage of the client journey
• Build strong and lasting relationships to encourage customer loyalty and retention
• Maximise sales opportunities while maintaining a thoughtful and consultative approach
• Support the day-to-day operations of the boutique, including stock handling and deliveries
• Coordinate after-care services and customer communications with professionalism and attention to detail
• Assist with administrative tasks to ensure the smooth running of the store

The ideal candidate will combine a genuine passion for luxury retail with strong interpersonal skills, a professional approach, and a commitment to delivering an elevated customer experience.

For more than 150 years, John Lobb has been defined by exceptional craftsmanship and a spirit of innovation. Deeply rooted in the Maison’s Anglo‑Saxon heritage, our shoes bring together meticulous handwork and the finest materials, selected with uncompromising care.

• The Paris bespoke workshop, where every pair is crafted using time‑honoured techniques passed down through generations;
• The Northampton Manufacture in England, where our ready‑to‑wear collections are produced with the utmost respect for materials and tradition.

Today, John Lobb is embracing renewal. We are evolving our codes, opening the brand to new sources of inspiration, and imagining a more contemporary expression of masculine elegance, always faithful to our heritage.

A subsidiary of the Hermès Group since 1976, John Lobb has a global presence with around twenty stores across Europe, the United States, China and Japan, as well as a highly selective network of authorised retailers.

Joining John Lobb means becoming part of a community of more than 200 colleagues - artisans, sales advisors and support functions. United, committed, and human‑scaled, our teams bring our excellence and creativity to life with passion every day.

• A core member of the sales team, offering excellent customer service, maximising sales opportunities and taking pride in developing long-term relationships.
• Ensure the clients have a warm in-store experience throughout the journey, demonstrate warmth, sincerity and patience in all dealings with our customers, always displaying a ‘can-do’ attitude.
• Develop an in-depth knowledge of all John Lobb’s products: their features and benefits.
• Ensure that in store displays are constantly reviewed and refreshed, following the guidelines, ensuring they stay relevant and attractive.
• Confident and proactive in customer interaction, contacting customers via different platforms, building up client book and develop new customers, being a brand ambassador for John Lobb.
• Familiar and confident in operating the till and payment, including processing exchanges and returns.
• Ensure and participate in excellent after-sales and sales support activities. Deliver an outstanding service to clients with a client‑centric mindset.

• Ensure strong and professional customer communication during the selling ceremony in store and continue the relationship afterwards. Extend the customer experience outside the store digitally. Demonstrate a seamless and tailored experience for the client in/out of the store.
• Be proactive in managing the client database consistently with accurate CRM capture and recording of client data.
• Hold and maintain an extremely solid, active and local client base to keep a long‑term…