L'Oréal Luxe Multi-Brand Fragrances Deputy Business Manager, Selfridges

Overview

One Luxe Fragrance Lead/Expert role at L'Oréal. L’Oréal Group, the world’s leading beauty company, celebrates innovation, excellence and a passion for fragrance. We invite you to share your expertise, create engaging experiences for customers and help shape the future of the Luxe brand. Are you ready to make an impact and be part of the journey?

• Fragrance Enthusiast: You’re passionate about all things fragrance and love sharing your expertise. You’re a pro at giving personalised advice and helping people find the perfect fragrance to help them feel empowered.
• Connection Creator: You’re a natural at building authentic relationships and making people feel comfortable. You love chatting with customers, learning about their unique style and helping them create a beauty routing that expresses who they are.
• Trendsetter: Being active on social media, you’re always on top of the latest makeup and beauty trends. You know how to connect with people both online and in person, building a community around your passion for skincare.
• Go Getter: You’re driven, ambitious and love a challenge. You’re excited to create innovative in-store experiences and achieve amazing results.
• Brand Ambassador: You’re a true believer in the L'Oréal Luxe mission and values. You’re passionate about our iconic brands and can’t wait to represent them.

• Fragrance Specialist:
  • Creating Engaging Fragrance Experiences:
    Design and execute innovative, engaging fragrance events and animations that drive customer interest and excitement for L'Oréal Luxe brands.
  • Team Fragrance Leadership:
    Provide expert coaching and guidance to team members on all aspects of fragrance, empowering them to confidently deliver exceptional customer service and achieve sales goals.
  • Personalized Fragrance Consultations:
    Serve as the go‑to fragrance expert for customers, offering personalized recommendations to address individual needs.
• Elevating Customer
  
  Experience:
  
  
  • Delivering the One Luxe
    
    Experience:
    
    Consistently execute the One Luxe service model, ensuring a premium and personalized experience for every customer.
  • Product Expertise and Storytelling:
    Confidently demonstrate products, immerse customers into the brand’s heritage, and offer tailored product knowledge, tips, and techniques to meet customer needs.
  • Embodying Brand Excellence:
    Act as a L'Oréal Luxe brand ambassador, providing a luxurious customer experience through personalized service and merchandising standards.
  • Staying Trend‑Forward:
    Maintain a strong understanding of the latest makeup, skincare, and wellness trends to provide expert advice and personalized recommendations.
• Driving Retail Performance:
  • Achieving Sales Targets:
    Consistently achieve individual and counter sales goals as agreed with your line manager.
  • Building Client Relationships:
    Proactively build authentic relationships with customers, both in‑store and through digital channels, fostering loyalty and repeat business.
  • Promoting Events and
    
    Activities:
    
    Inform new and existing customers about upcoming in‑store events, promotions, and brand activations.
  • Brand Advocacy:
    Passionately represent L'Oréal Luxe brands and share your expertise on internal and external social media platforms, adhering to company guidelines.
• Operational Excellence:
  • Teamwork and Training:
    Actively participate in team efforts and complete all required training programs to maintain up‑to‑date product knowledge and brand expertise.
  • Administrative Responsibilities:
    Diligently complete daily and weekly administrative tasks, both online and offline, using designated platforms (Tamigo/One Retail).
  • Maintaining Counter Standards:
    Uphold the highest standards of hygiene and housekeeping, ensuring a clean, organized, and inviting counter environment.

• Competitive Compensation:
  Earn a competitive salary and a rewarding commission scheme that allows you to directly benefit from your success.
• Exclusive Product Perks:
  Enjoy access to an incredible selection of products from over 35 renowned L'Oréal brands at our exclusive staff shop.
• Generous Time Off:
  Recharge and refresh with 30 days of holiday,…