Supervisor, Retail

Supervisor, Retail

Location:

Hard Rock Cafe London, United Kingdom

Job Type: Full time

Posted:
Today

Requisition : R8204

Our team members are the key to our company's success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members to stay healthy, plan for their future, and maintain a healthy work-life balance. Benefits may vary with employment status.

Basic functions of the Retail Sales Associate include:

• Greeting guests
• Answering questions - accurately and politely
• Answering the phone
• Making proficient sales transactions - using a point-of-sale system
• Handling cash and other forms of payment
• Maintaining proper cash drawer balances
• Directing guests to areas/restrooms
• Demonstrating impeccable product knowledge
• Determining guests' needs - by actively engaging them in 1-on-1 conversations and informing guests of product features & benefits
• Suggestive selling - using proven techniques (i.e., related items, higher-quality items, transitional phrases)
• Maintaining a clean and organized store
• Maintaining proper product stock levels - through retail pulls & inventories
• Displaying Retail product - through HRC's visual display standards
• Performing opening, closing & side duties - cleaning glass, polishing brass, sweeping & vacuuming the floor, folding product, etc
• Assuring the complete satisfaction of each and every guest
• Creating memorable experiences
• Entertaining guests to create "Raving Fans"

• Performing duties which require bending, reaching, lifting and standing for long periods of time.
• Maintaining a well-groomed appearance ("having a plan").
• Following all uniform guidelines.
• Practicing all safety & sanitation standards.
• Recycling products, where possible.
• Remaining calm in a hectic, fast-paced atmosphere.
• Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency.
• Displaying a positive and outwardly friendly attitude toward guests.
• Maintaining HRC's 5 core Values and Mission Statement.

Your Café may cross-train the Retail Sales Associates with the restaurant Hosts. Please see the Host job description.