Sales Consultant Harrods

Our Sales Associates are the first human expression of the Maison for many clients. They are ambassadors of Givenchy’s values, service culture, and attention to detail, playing a vital role in creating welcoming, refined, and emotionally engaging experiences. They succeed by being present, curious, and committed to learning — building strong foundations in service, product knowledge, and client engagement while contributing positively to the team and store environment.

To deliver a high-quality client experience aligned with Maison standards, contribute to store performance, and develop strong foundations in selling, service, and clienteling. As a Sales Associate, you grow through experience, feedback, and curiosity — learning to take ownership of your impact on clients, colleagues, and the boutique environment.

• Welcoming clients with warmth, care, and professionalism.
• Delivering attentive, personalised service at every touchpoint.
• Learning to understand client needs, preferences, and style.

• Building product knowledge, selling skills, and brand fluency.
• Actively seeking feedback and learning from peers and leaders.
• Taking responsibility for your own growth and progress.

• Supporting a positive, respectful, and collaborative team environment.
• Contributing to smooth client journeys and daily excellence.
• Upholding standards in behaviour, presentation, and attitude.
• Deliver refined, courteous, and consistent service.

• Support personalised client journeys under Maison guidelines.
• Contribute to a welcoming and emotionally engaging store atmosphere.

• Support achievement of individual and store objectives.
• Apply selling techniques and storytelling learned through training.
• Demonstrate focus, reliability, and professionalism on the floor.

• Develop knowledge of collections, heritage, and craftsmanship.
• Communicate product information accurately and with enthusiasm.
• Represent the Maison through grooming, presentation, and conduct.

• Execute transactions accurately and efficiently.
• Support stock, cash, and operational processes with care.
• Maintain a clean, organised, and elevated boutique.

• Show curiosity, humility, and willingness to learn.
• Build confidence through consistency and preparation.
• Develop autonomy gradually while respecting standards.
• Take pride in representing the Maison.

• Passion for luxury or premium retail.
• Good for interpersonal and communication skills.
• Eager to learn and upbeat attitude.
• Fluent in local language; additional languages are a strong asset.

• Clients who feel welcomed, understood, and well cared for.
• Consistent contribution to team and store performance.
• Growing confidence and capability on the selling floor.
• Strong foundations in service, selling, and brand knowledge.
• Clear readiness to progress toward Senior Sales Associate.