Boutique Assistant - Sloane Street FTC

Overview

As an Ambassador of the Maison, you will be responsible for welcoming clients, managing waiting time and ensuring efficient care. You will assist the Sales Associates during a sale and participate in daily boutique operations.

• Upholds the Cartier image by always maintaining professional demeanour
• Provides a consistent excellent client experience by providing the highest degree of courtesy and professionalism
• Welcomes and greets the client upon arrival in the boutique and/or boutique area
• Manage client waiting times, direct the clients towards a waiting area and ensures that the client is being taken care of by a member of the Hospitality team (if relevant)
• Provides information and storytelling about the Maison and the boutique
• Ensures the client flow is smooth within the boutique

• Coordinates between Sales Associates and Stock Admin/Cashier/Voituriers, etc.
• Gift wrapping and management of the packaging area
• Accompanies the clients to the door upon departure
• Assists with Care Service duties (bringing pieces, etc.) without handling payments

• Ensures the overall boutique environment is impeccable
• Respects all group, Maison and boutique policies, procedures and guidelines
• Support with stock inventories, price labelling
• Participates to the set up and breakdowns at opening and closing of the boutique
• Participates to the implementation of Visual Merchandising guidelines
• Order boutique facilities (bags, drinks, edition material, office facilities, etc.)

• Experience in client service role (within the luxury industry is preferred)
• Excellent communication and interpersonal skills
• Ability to take initiatives and be adaptable
• Strong team player
• Fluent in English (additional languages are a plus)

At Cartier, we are proud to employ talents from diverse backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

We offer exciting opportunities to gain experience professionally and personally in a supportive environment which inspires the Cartier creations that become icons in the world of luxury.

We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all.

Quite simply, Cartier is a place like no other. Welcome to our Maison!