Concession Manager - Liberty Department Store

Concession Manager - Liberty London Department Store

Carrie Elizabeth is a British demi‑fine jewellery brand founded in London in 2015.

Designed to bridge the gap between fashion and fine jewellery, the brand creates beautifully crafted, ethically sourced pieces that celebrate life's moments, milestones and memories.

With a loyal online community and a reputation for exceptional customer service, Carrie Elizabeth is entering an exciting new chapter with the launch of its first physical retail location within a prestigious London department store. This role offers the opportunity to be part of that journey from the very beginning and help shape the future of the brand's retail presence.

We are looking for an experienced Concession Manager who is passionate about customer experience, team leadership and storytelling through retail.

As the face of the brand in‑store, you will play a critical role in introducing Carrie Elizabeth to new customers while nurturing lasting relationships with our existing community.

This is a unique opportunity for an experienced retail professional to take ownership of a flagship concession from day one.

The successful candidate will be responsible for driving sales performance, delivering an exceptional client experience, managing a small team, and acting as the key link between the concession and Head Office.

Full time

• Full‑time permanent position.
• Based in Liberty Department Store, London.
• Competitive salary.
• Staff product allowance and employee discounts.
• Opportunity to be part of the launch of Carrie Elizabeth's first physical retail location and contribute to the brand's future growth.

• Drive sales and consistently achieve concession targets and KPIs.
• Deliver a luxury customer experience that reflects the brand's values and positioning.
• Develop long‑term customer relationships and build a loyal client base.
• Monitor daily, weekly, and monthly performance and implement actions to maximise results.

• Manage, coach, and motivate two Sales Assistants.
• Lead by example on the shop floor, maintaining high standards of customer engagement.
• Conduct regular performance reviews and provide ongoing training and development.
• Create a positive and collaborative team culture.

• Oversee stock control, inventory accuracy, replenishment, and stock movements.
• Liaise regularly with Head Office regarding stock requirements, best sellers, and replenishment needs.
• Ensure visual merchandising standards are maintained in line with brand guidelines.
• Manage concession administration, reporting, and compliance procedures.

• Act as the primary point of contact for customer queries, aftercare requests, and issue resolution in store.
• Work closely with Head Office customer service teams to ensure a seamless customer journey.
• Maintain an in‑depth knowledge of products, materials, and brand storytelling.

• Represent the brand professionally within a luxury department store environment.
• Build strong relationships with department store management and colleagues.
• Support brand events, launches, and VIP appointments as required.

• Minimum 3‑5 years' experience in luxury retail, premium fashion, jewellery, watches, beauty, or accessories.
• Passion for jewellery, styling and personal storytelling.
• Previous experience managing a small retail team.
• Proven track record of delivering sales targets and commercial growth.
• Excellent communication and organisational abilities.

• Jewellery or accessories experience.
• Experience working within a concession or department store environment.
• Experience supporting a growing or entrepreneurial retail business.

• Passionate about luxury retail and customer experience.
• Commercially driven with strong business insight.
• Hands‑on leadership style.
• Highly organised and detail‑oriented.
• Adaptable and comfortable working in a fast‑growth environment.
• Positive, proactive, and solution‑focused.