Retail Operations and Communication Co-ordinator

We have an exciting opportunity for a Retail Operations and Communications Co-ordinator to join our team. In this dynamic role, you'll be at the heart of connecting our Head Office teams with our stores, delivering clear, engaging, and commercially focused communications that inspire and enable our teams to succeed. You'll create impactful product knowledge that builds confidence, enhances the customer experience, and drives average transaction value (ATV).

Alongside this, you'll coordinate key retail operations and play an integral role in bringing store initiatives, campaigns, events, and cross-functional projects to life, ensuring they are delivered seamlessly and with maximum impact. If you're highly organized, thrive in a fast-paced environment, and have a passion for creating engaging communications that make a real difference, we'd love to hear from you.

• Own and continuously improve all communication to stores
• Bring energy and inspiration into communications – making stores feel connected, recognised and motivated
• Own creation of store event packs supporting key moments in the retail calendar and assist in coordination of internal retail events
• Act as the central connector between marketing, VM, Tech and other key stakeholders to ensure one clear message to stores
• Own and maintain a single clear retail calendar to ensure activity is joined up, phased correctly
• Effectively manage the workload for stores ensuring we are always allowing stores to prioritise the customer
• Operational ownership of one stock and other tech initiatives as they are rolled out ensuring SLAs are met
• Identify any issues and work with relevant teams to improve these
• Identify opportunities to remove, simplify or combine tasks to support stores workload
• Translate product information from buying and store design into simple store friendly content to improve confidence with store teams talking about key products for the season
• Introduce engaging content creation for stores
• Administer and monitor all Retail invoices, ensuring any anomalies are fully investigated
• Support the Retail Operations and performance Manager with project work, as required
• Co‑ordinate and deliver marketing materials and imagery to shopping centres ensuring stores are supported in driving local brand awareness and engagement
• Respond to the operational queries from retail store
• Ability to work effectively as part of a team and on own initiative
• Comfortable multi‑tasking and managing a variety of tasks
• Positive, energetic and proactive with a "Can do attitude"
• Customer focussed mindset
• Excellent communication skills at all levels – written and verbal
• Organised and efficient – comfortable being reactive as well as proactive
• Confident working across stores, field management and head office functions
• Actively looks for ways to simplify processes and improve ways of working
• Able to create visually engaging materials including the use of basic content creation tools
• A flexible and adaptable approach to business requirements
• Demonstrates a "can do" attitude to achieve goals
• Good knowledge of Microsoft Word, Outlook and Excel
• Desirable:
  Able to influence and align different teams
• Experience in retail communications or internal communications

• Competitive salary
• 23 days holiday with the option to purchase additional holiday through our salary sacrifice scheme
• Bonus day off each year after 6 months service
• A pension that you will automatically be enrolled in after 3 months
• Life assurance (subject to participating in the pension scheme)
• A flexible working approach
• Early pay day Friday finish
• A generous staff discount with up to 50% discount on our products
• Interest free season ticket loans
• Additional discounts such as Westfield discount, Taste card membership etc

At Monsoon Accessorize we don't focus only on what we do, we also care about how we do it. Our values and the way we behave are important to us. We are committed to creating a diverse and inclusive workforce and an environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential.

We want to attract the broadest range of talented people and are an equal opportunity employer. We welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will also consider flexible working requests for all roles, unless operational requirements prevent otherwise.