Floor Manager; Operations Coach - FLAGSHIP

Floor Manager (Operations Coach) - NEW NIKE LONDON FLAGSHIP

Start Date:

October 2026

Do you know, what we are missing to create the best retail team on the globe? Someone like YOU
!

In our NIKE Retail Stores we use special job names for our positions: a department manager is called "Coach".

As our Operations Coach your role is crucial to the effective running of the store. You will be focused on profit and loss control, customer satisfaction and shrinkage results by overseeing operational aspects. You will drive and inspire your back‑of‑house team to process stock efficiently and to ensure that the back of house environment mirrors the unique energy, passion and innovation our consumers experience on the shop floor.

• Managing all daily activities with the operational and back of house areas of the store, including cash office, H&S policy and procedures, stock flow and loss prevention, product management, scheduling and planning
• Lead, coach drive and inspire associates within a designated area
• Identify issues and opportunities based on selling and customer feedback
• Assist the Store Manager in delivering a premium consumer and employee experience
• Influences others through persuasion, ability to delivery relevant information with confidence and build a strong network of relationships.

• Attractive salary that evolves with the market and experience
• Opportunity on receiving monthly bonus payments
• Attractive online and in-store employee discounts
• Attractive Benefits Package, Pension & Share scheme
• Exciting development and career opportunities
• Regular training on leadership, sales and products
• A dynamic and motivating environment which values Diversity, Equity & Inclusion (DE&I)
• Staff dress to represent NIKE and foster our team spirit
• Access to sports activities
• Opportunities to participate in unique NIKE moments

• A passion for NIKE and/or love of sport
• Some experience in retail and/or leadership positions
• Very good command of English language (written and spoken)
• Experience and competency in serving exceptional consumer service
• Ability to coach and develop a strong team
• Strong focus on communication
• Flexibility to work in shifts and on weekends

Watch this video to find out about the atmosphere in our stores and learn more about our store traditions.