Assistant Store Manager Operations; Assistant Head Coach - FLAGSHIP

Assistant Store Manager (Assistant Head Coach) – Operations – New Nike London Flagship

Start Date:

October 2026

• Building, leading, and developing a high‑performing and diverse operations team while fostering an inclusive, collaborative, and consumer‑focused environment.
• Driving operational excellence across the store, ensuring efficient execution of daily processes that support commercial success and an exceptional consumer experience.
• Managing labor planning, operational routines, and productivity to achieve business goals while maximizing efficiency and service standards.
• Owning the end‑to‑end product journey within the store, including receiving, inventory accuracy, replenishment, stock management, order fulfillment, and RTV (Return to Vendor) processes.
• Leading omnichannel operations, ensuring seamless execution of services such as Ship‑from‑Store, Click & Collect (BOPIS), digital fulfilment, and inventory visibility.
• Leveraging data, reporting, and operational insights to identify opportunities, solve complex business challenges, and drive continuous improvement across store operations.
• Supporting the implementation of NIKE's strategic priorities, including sustainability initiatives, membership growth, digital services, and operational innovation.
• Partnering with store leadership to optimise resources, streamline processes, and deliver a premium consumer experience through efficient operations.
• Demonstrating expertise in loss prevention, cash handling, compliance, and risk management practices to protect NIKE’s people, products and assets.
• Ensuring all operational activities align with NIKE standards, policies, and safety guidelines.
• Building strong partnerships with business partners across stores, districts and headquarters to drive operational consistency and best‑practice sharing.
• Communicating complex operational information clearly and effectively to teammates, leaders and cross‑functional stakeholders.
• Leading by example through coaching, mentoring, and developing future operations leaders while creating a culture of accountability, agility and teamwork.

• Attractive salary that evolves with the market and experience.
• Opportunity to receive monthly bonus payments.
• Attractive online and in‑store employee discounts.
• Attractive benefits package, pension and share scheme.
• Exciting development and career opportunities.
• Regular training on leadership, sales and products.
• A dynamic and motivating environment which values Diversity, Equity & Inclusion (DEI).
• Staff dress to represent NIKE and foster our team spirit.
• Access to sports activities.
• Opportunities to participate in unique NIKE moments.

• A passion for NIKE and/or love of sport.
• Some experience in retail and/or leadership positions.
• Very good command of the English language (written and spoken).
• Experience and competency in serving exceptional consumer service.
• Ability to coach and develop a strong team.
• Strong focus on communication.
• Flexibility to work in shifts and on weekends.

• Extensive retail experience including experience in management.
• Enthusiasm and passion about sports and / or sports fashion.
• Availability to work evenings and weekends.