Front of House Team Member

Job Overview

In this role, you will work closely with the back‑of‑house team to deliver first‑class table service, with a particular focus on hospitality and promoting sales.

We are a family‑run UK business operating food and beverage outlets at airports, delivering exceptional experiences for all our customers.

• Serve customers in a professional, friendly, and courteous manner, addressing any requirements or concerns.
• Maintain a thorough knowledge of all food and beverage products available.
• Collaborate with the back‑of‑house team to ensure high service standards.

• Hourly paid role.
• Shifts may include early morning starts (e.g., 4a.m.) or late finishes (e.g., the last flight).
• No requirement for split or double shifts.

• Good level of general education, including English and Maths.
• Willingness to learn about health and safety and food standard requirements.
• Ability to follow processes and maintain service levels under pressure.

• Proof of right to work in the UK.
• Airport Security  (assisted with by the company).
• Valid passport, criminal record check, and five years of personal and employment references.

• Tronc (tips and gratuities distribution system) via an elected troncmaster.
• Cash gratuities at customer discretion.
• NEST pension.
• Free meals while on duty from the ‘Staff Duty Meal’ options.
• Health & wellbeing cash plan with discounts and perks across hundreds of retailers.
• Access to the Employee Assistance Programme for health and well‑being support from day one.
• 28 days annual leave (including Bank Holidays), increasing by 1 day a year up to a maximum of 32 days.
• Staff referral bonus scheme.

ARE Ltd is committed to providing reasonable adjustments throughout the recruitment process. We strive to be as accommodating as possible to ensure all candidates can participate fully. If you have specific requirements or need adjustments at any stage of the application or interview process, please do not hesitate to get in touch. In your application, feel free to indicate your preferred pronouns (e.g., she/her/hers, he/him/his, they/them/theirs) to help us better address and respect your identity throughout the process.

At ARE Ltd, we recognise the value of diversity and inclusivity. Our commitment extends beyond retail to building a workforce that reflects the wide array of perspectives and experiences found across the UK. We are dedicated to ensuring all our employees are treated fairly and equitably at work, with a strong commitment to promoting equity in both physical and mental health for everyone.

To achieve this, we encourage applications from individuals of disadvantaged socio-economic backgrounds, disabled persons, LGBTQ+ community members, Black, Asian, and Minority Ethnic backgrounds, and those with lived experiences of discrimination.