Senior Sales Associate

Our client is a high luxury retail house operating within Harrods, recognised for delivering refined client experiences across ready-to-wear, accessories, and jewellery categories.

They are currently seeking a Fine Jewellery Specialist to join their team, playing a key role in elevating and developing this category within the Department Store. This position is suited to individuals with exposure to fine or premium jewellery, combined with a strong interest in developing deeper expertise within the category.

The role will also require versatility across other product categories, ensuring a seamless and well-rounded client journey.

• Act as the in-store specialist for fine jewellery, supporting the growth and visibility of the category
• Build credibility with clients through confident product storytelling and a strong understanding of materials, craftsmanship, and design
• Identify opportunities to introduce clients to jewellery through styling and cross-category selling
• Support the wider team in developing their awareness and approach to the jewellery category

• Develop and manage a portfolio of clients, with a focus on long-term engagement and loyalty
• Drive proactive outreach through appointments, CRM activity, and personalised follow-up
• Deliver a highly tailored and elevated client experience, adapting to individual preferences
• Build trust with a discerning clientele, ensuring consistency and discretion in all interactions
• Achieve and exceed individual sales targets, contributing to overall boutique performance
• Maximise sales opportunities through cross-selling across ready-to-wear, accessories, and jewellery
• Maintain strong awareness of business performance and individual contribution
• Actively contribute to commercial initiatives within the boutique

• Maintain strong product knowledge across jewellery as well as complementary categories
• Stay informed on new launches, product updates, and evolving trends
• Translate product knowledge into confident styling recommendations and client conversations
• Work closely with the wider team to ensure a consistent and elevated boutique experience
• Share knowledge and contribute to a collaborative and performance-driven culture
• Participate actively in daily briefings and team initiatives

• Ensure adherence to all boutique procedures, including CRM usage, transactions, and stock handling
• Maintain exceptional standards of presentation and organisation within the boutique
• Support inventory control and loss prevention processes
• Ensure accuracy and professionalism across all operational touchpoints

• Experience with in luxury or premium retail, with exposure to jewellery or a strong interest in the category
• Background may come from fine jewellery or premium jewellery environments, rather than ultra-high jewellery
• Strong clienteling ability, with experience building and maintaining long‑term client relationships
• Highly professional, well‑presented, and articulate in communication
• Commercially driven, with a proven ability to deliver strong sales performance
• A collaborative team player with a proactive mindset
• Passion for product, styling, and delivering a refined client experience
• Additional language skills are advantageous

• Opportunity to develop as a specialist within a growing jewellery category
• Work within a boutique environment that values client relationships and service excellence
• Be part of a high‑performing and collaborative team
• Strong potential for long‑term development within a luxury retail environment