Retail Assistant

Salary
: £12.71 per hour, increasing to £13.45 per hour following a successful three-month probationary period

Contracted

Hours:

Friday – Sunday, 14 hours per week shifts

Location: Northcote Road, Battersea SW11

Reports to: Giuseppe / Founder

MUTHAPUPPA is building the UK’s most loved chain of independent pet shops.

We’ve recently launched the UK’s first mobile pet shop; a modern and innovative retail space with 250+ carefully chosen products that are healthy and safe for dogs. Every purchase helps fund our dog rescue and rehoming work.

This role is for someone who genuinely enjoys connecting with people and who loves dogs.

As a Retail Assistant, you’ll help run the shop from Friday through Sunday, welcoming and serving customers, keeping the space tidy and stocked.

You’ll work with the founder for a training period of one month, and then work independently, so reliability, care, and confidence are key.

• Open / close the shop on time
• Welcome every customer (human and dog) with warmth and care
• Help customers choose the right products for their dogs
• Take payments using our POS system accurately (we're cashless, so no till or cashing up to deal with!)
• Keep shelves stocked and displays looking their best
• Receive deliveries and restock products
• Keep the shop clean, tidy and safe throughout the day
• Capture photos and videos for social media (products, dogs, behind-the-scenes moments)
• Follow basic health and safety guidance
• Treat every person and dog with patience, respect and understanding

• You enjoy connecting with people
• You love dogs and enjoy spending time around them
• Friendly, trustworthy and confident talking to people
• Organised and tidy, with good attention to detail
• Punctual
• Confident using a smartphone for photos and video
• Comfortable lifting light boxes (up to 15 kg) and standing for long periods
• Retail or customer service experience is helpful but not essential

We’re open Friday to Sunday, and each team member will work one shift per day (morning or afternoon), averaging 14 hours per week:

• Friday: 8.30am to 1.30pm or 1.30pm to 6.30pm
• Saturday: 8.30am to 1.30pm or 1.30pm to 6.30pm
• Sunday: 8.30am to 12.30pm or 12.30pm to 4.30pm

• Follow simple safety procedures to keep yourself and others safe
• Report any hazards or accidents straight away Treat everyone fairly and with respect

MUTHAPUPPA is an equal-opportunity employer. Our mobile shop is on wheels and accessed by steps, which makes the working environment unsuitable for anyone who requires step-free access. All applicants are considered fairly and equally based on their skills and experience.

• You’ll get all dog products at COST PRICE for the entire duration of your employment with us.
• Spend your weekends surrounded by dogs and dog people
• Be part of a growing local business with a clear purpose
• Supportive founders and consistent hours
• The role has room to develop as the business grows

and a short note about why you’d be a great fit to