Store Manager FTC

Overview

As a Store Manager you will bring our core values to life through your team of 5 to 15 employees. Retail excellence will be the standard in day-to-day decisions, with the customer at the heart of every action and direction you set.

You will create a successful, motivated and engaged team through leading, coaching and inspiring. You will encourage team members to love the job they do, delivering personal experiences that count for our customers. Travel is a requirement of the role for store visits and wider team meetings.

Virgin Media O2 is the UK’s fastest broadband network, the nation’s best-loved mobile brand, and one of the UK’s biggest companies. We are diverse, high-performing teams delivering value and choice through customer-championing values and ambitions. We are Virgin Media O2 and we can’t wait to see what you can do.

Virgin Media O2 is an equal opportunities employer and we’re working to remove bias and barriers for our people and candidates. We aim to build equity and inclusion into everything we do, and we support you to be your authentic self throughout your application journey with us.

Lead, coach and inspire a team to deliver retail excellence and strong customer outcomes. Create a positive, engaging environment to drive performance and customer satisfaction. Manage a store team across shifts, including travel for store visits and wider team meetings. Set direction that keeps the customer at the heart of decision-making.

• Experience working in a fast-paced environment (not necessarily Retail).
• Experience managing a team with passion and drive, with accountability for team performance.
• Budget and Profit and Loss responsibility experience.
• Experience delivering first-class customer experiences through a highly engaged team.
• Experience delivering regular, consistent, effective reviews and coaching behaviours.
• Experience working towards targets and driving opportunities to grow revenue.
• Experience using data inputs (e.g., footfall, matrix hours, trading hours, contracted hours) to improve efficiency and deliver store rotas effectively and timely.

• Strong communication and listening skills.
• Ability to adapt to changing business needs.
• Experience using systems and following processes.
• Experience adhering to key compliance requirements related to standards, Health & Safety, cash management, security, stock management, FCA compliance, refunds and discounts.

We celebrate our people, their lives and everything in-between, fostering a culture that empowers everyone to bring the best version of themselves to work each day. We believe an inclusive and diverse culture makes for a better business and a brighter world.

Working at Virgin Media O2 offers a competitive reward package with benefits and options to support you and your loved ones.

Virgin Media O2 is an equal opportunities employer and we are committed to removing bias and barriers for our people and candidates. We support you in being your authentic self throughout your application journey with us.