UGG Knightsbridge Part Time Sales Associate

About UGG

At UGG, a division of Deckers Brands, we exist to transform the lives of our customers and each other by sharing our passion and love for UGG. We’re driven by a clear mission: to bring the UGG brand to life through every interaction and evolve industry ideas by delivering experiences our customers desire. As a member of the Deckers Family, you represent our brands and deliver unique, personalized shopping experiences.

As an UGG Sales Associate, you create personalized shopping experiences for our customers that drive brand loyalty. You understand the importance of modeling our Service Training Program and greet customers promptly and courteously as they enter the store. You ensure that all customer questions are addressed accurately and responded to before they leave. You provide exceptional service from start to finish, including effectively communicating our return policy.

You maintain a positive, cheerful attitude with customers and team members and promote the store and brand image in all interactions, including adhering to a dress code. You provide exceptional customer service to both our in-store customers and those who call on the phone.

• Ensure the highest level of customer service possible
• Prioritise brand and product knowledge training in customer interactions
• Communicate effectively with customers, team members, management, and corporate stakeholders
• Contribute to a team and cooperate to achieve goals
• Multi-task in a fast-paced environment
• Respond to problem situations with professionalism

A natural communicator who conveys the UGG and Deckers Brands vision and mission; a motivated team player and self-starter; you have a problem-solving mindset and approach challenges with agility.

• Previous retail experience is a plus

• Growth and Development: extensive opportunities and support for personal and professional development, including a Global Mentorship Program
• Uniform Allowance
• 60% discount off the Deckers Brands online, and 30% in-store discount
• Volunteer opportunities

We are proud to be an equal opportunity employer. Diversity and inclusion are key to our success. We welcome qualified applicants embracing their race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, mental or physical disability, medical condition, and all of the other beautiful parts of your identity.