Supervisor, Tommy Hilfiger - Regent

Overview

Be part of an iconic story. TOMMY HILFIGER is a leading global lifestyle brand recognized worldwide for classic American cool style and premium quality. The role supports store operations and delivers a high standard of customer service aligned with the brand's values.

• Ensure the efficient running of the shop floor to achieve the highest levels of customer service, sales and profit.
• Support the management team with personnel, product and merchandising functions, business processes and store results.
• Participate in weekly management meetings and other staff meetings.
• Clearly communicate marketing and sales promotions to staff.
• Drive shop floor sales and exceed store targets by motivating the team and delivering an exemplary store journey for customers.
• Foster a positive store experience by treating all customers and colleagues fairly and consistently.
• Assist the team in delivering the business strategy and ensure consistent training on product knowledge and store maintenance.
• Achieve personal sales targets including sales vs budgets, sales per hour and units per transaction.
• Perform manager-on-duty duties, manage store opening/closing and the sales floor activities.
• Focus staff on building quality relationships with internal and external customers.
• Ensure staff accountability for building a repeat customer base by providing exceptional service.
• Maintain visual merchandising standards and best practices for the sales floor and back room; continually review for consistency.
• Collaborate with the management team to build a talent pool for key positions and potential successors.

• Previous supervisory or specialist experience within a premium or luxury brand.
• Experience in people management with the ability to resolve conflicts constructively.
• Effective communication skills with the ability to build relationships easily.
• Team player who recognises and celebrates others’ contributions and achievements.
• Confident in giving feedback that promotes positive behavioral change.
• Ability to work well with change and maintain pace.
• Energetic and authentic presence on the shop floor.
• Proactive in finding in-store solutions with a can-do attitude.

We provide a competitive and comprehensive benefits program designed to support associates both at home and  brands are committed to fostering an inclusive and diverse environment with a strong sense of belonging, and applicants are considered without regard to age, ethnicity, ability, gender, gender expression, gender identity, nationality, race, religion or sexual orientation.

We are brand builders focused on Calvin Klein and TOMMY HILFIGER, driving fashion forward with one team, one vision and one plan. Learn more about inclusion and diversity at PVH.