Supervisor, Retail, Merchandising

Supervisor | Fashion & Accessories | Central London | £24,000 - £26,000 + Bonus

Are you an experienced retail Supervisor who thrives in expressive, design-led environments? Do you enjoy being hands‑on, leading from the front, and creating a space where individuality and creativity are celebrated?

We're looking for a supervisor to join a standout flagship boutique for a well‑established lifestyle brand with a strong presence and loyal following. This is an opportunity to be part of a business that champions self‑expression and creates a truly inclusive, empowering retail experience.

With a culture rooted in positivity, creativity, and respect, this store offers a welcoming environment for both customers and team members alike.

As Supervisor
, you'll play a key role in supporting the overall running of a newly expanded flagship store. Working closely with the Store Manager and Assistant Manager, you'll help drive daily performance while ensuring a seamless, engaging, and judgement‑free customer journey.

The product offering blends fashion with niche and personal lifestyle items, so you'll be confident and comfortable operating in this space, representing the brand with authenticity, professionalism, and energy.

You'll take pride in being a visible leader on the shop floor, helping to shape the store's reputation as a must‑visit destination for alternative fashion and lifestyle retail in London.

• Support the management team in leading and inspiring the store team
• Deliver a consistently high standard of inclusive, personalised customer service
• Take ownership of the shop floor, driving engagement and sales
• Assist in the smooth running of daily store operations
• Build lasting customer relationships and encourage repeat business
• Support stock control, deliveries, and inventory accuracy
• Uphold exceptional visual merchandising standards
• Assist with online orders and back‑of‑house administration
• Ensure the store environment is safe, welcoming, and well presented
• Support in‑store events and community‑focused initiatives
• Contribute to local marketing and social media presence

• Previous experience in a supervisor or senior retail position
• A confident and open‑minded communicator, comfortable within an adult lifestyle environment
• A passion for delivering inclusive and memorable customer experiences
• A proactive, hands‑on approach with strong attention to detail
• A natural flair for visual presentation and store standards
• A collaborative team player who enjoys a fast‑paced retail setting