Customer Team Member

Job Description

Customer Team Member

Location:

21-23 Chatsworth Road Lower Clapton, London, E5 0LH

Pay: £14.29 per hour including London allowance

Contract:

12 hours per week + regular overtime, permanent contract, part time

Working pattern:
Opening shifts, early morning starts through to early afternoon, with flexible availability across the week to include at least 1 weekend shift. Either Friday after 6pm, any shift on Saturday, or Sunday. We're happy to discuss your availability further at interview.

Full, paid training provided.

You’ll help keep our shelves stocked and support sales, ensuring customers can find what they need. You’ll be a familiar face in the community, get to know your customers, and help us stay connected with local and national charities. You’ll also promote Co‑op membership, allowing more customers to enjoy the benefits of our unique business model.

• Support the day‑to‑day running of the store by delivering friendly and thoughtful service, helping to put things right when needed
• Work with your team to keep the store running smoothly
• Work hands‑on on the shop floor and tills, and contribute to daily operations to create a great shopping experience
• Help maintain store performance by keeping shelves stocked and checking prices, dates, and stock accuracy
• Ensure the store is safe and compliant – keep shelves stocked and confirm prices, dates, and temperatures are correct
• Promote Co‑op Membership and support your local community

• A genuine passion for helping people and delivering great customer service
• The ability to work flexibly across a number of shifts and as part of a team
• An interest in retail and working in a busy store environment (experience not essential)

• Full training and career development resources
• 30% discount on all Co‑op products in‑store
• Flexible access to your pay as you earn it
• A pension scheme with up to 10% employer contributions
• 31 days of holiday (including bank holidays, pro‑rata for part‑time colleagues)
• 24/7 access to GP appointments, and colleague support programme
• Cycle‑to‑work scheme
• Market‑leading policies to help you through life’s big moments

We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job.

If you need any adjustments during the recruitment process, we’ll support you.

We reserve the right to remove a vacancy before the scheduled closing date.