E-Commerce Assistant

Role Description

This is a part-time role for an Ecommerce Assistant based in Greater London. The Ecommerce Assistant will be responsible for supporting daily operations including customer service, processing sales and invoices, and enhancing customer experiences. The role involves coordinating with various teams to ensure smooth order processing and delivery.

• Create and manage product listings on Tik Tok Shop, Amazon Seller Central, Shopify, Etsy, and eBay.
• Monitor orders and ensure timely packing and fulfilment.
• Process returns and manage customer complaints professionally.
• Conduct trend and product analysis to identify high-demand items.
• Collaborate with the team to improve sales performance.
• Maintain high standards of accuracy and attention to detail in all tasks.

• Strong communication skills (written and verbal).
• Experience with e-commerce platforms (Tik Tok Shop, Amazon, Shopify, Etsy, eBay).
• Product analysis and trend‑spotting abilities.
• Ability to work independently and as part of a team.
• Basic knowledge of order fulfilment and return handling processes.
• Problem‑solving mindset with a customer‑first approach.
• Inventory management skills.
• Experience in using AI tools ChatGPT, Canva, Adobe for poster making will be a plus.
• Marketing skill and logistics management skills is a plus.

• Opportunities for growth within the company.
• Friendly, collaborative work environment.
• Company Pension.
• Pay rate £13.
• Part Time 16-20 Hours/Week.
• Location IG1 1BF
  Balfour Business Park.