Front of House Leader - Cavendish Square

Front of House Leader

Full time, 35 hours per week.

Pret here! We’re proud makers of delicious food, organic coffee and big ideas across 750+ shops in 20+ countries.

Whether you’re making our customers’ days with the perfect latte or leading your team to success, roles in Pret shops come with huge opportunities for growth. Together, we’re doing the right thing and growing fast – it’s an exciting team to hop on board!

This role is located in 31 Cavendish Square, London W1G 0PW
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Pret is where passionate, hardworking, wonderful people (like you!) find the confidence and skills they need to grow and choose their unique paths. And the proof is in the pudding – 80%+ of our Managers and 20% of our Support Centre teams (including our CEO, Pano ) started on the shop floor.

Leaders, inspirers, and drivers of their teams, our Front of House Leaders are in‑shop champions, coaching and mentoring their teams. These people protect the standards and spirits that make Pret, Pret – keeping standards and spirits high, and our teams and customers happy. When the shop gets busy, so do they; they roll up their sleeves on the coffee machine (with training, of course) or immerse in the figures and spreadsheets.

A people person with a passion for helping their shop and the people in it grow.

• Be kind, honest and generous: bring genuine warmth and your authentic self to work every day.
• Bring your passion: share our passion for exceptional customer service.
• Spread joy every day: small acts of kindness (like giving away a free coffee on the house) are a big part of what makes the Pret experience special.
• Experience needed: lead with purpose—driving team performance, protecting profit, and keeping customers happy through high standards and great energy.

• Hourly rate is £15.35 (inclusive of mystery shopper bonus)
• After initial training, earn an extra £5 per hour for any shift started between 3‑5am
• 28 days annual leave (pro‑rata if you’re part‑time)
• Pension scheme
• Life Assurance at 3x annual salary & virtual GP
• Healthcare cash plan
• Free food and drink while you’re working
• Club Pret Membership: 50% off food and 5 free barista‑made drinks a day when you’re not working
• Loyalty award after 5, 10, 15, 20 years’ service
• Regular rewards and recognition for amazing standards
• Access marketplace discounts on shopping, travel, fitness, dining, tech and more
• Flexible working hours, giving you time for what’s important to you
• Comfy free shoes to wear on shift

• Individual ways to grow – opportunities for learning, including fully funded professional qualifications, apprenticeships Level 3 and internal transfer opportunities.
• Diversity and belonging – everyone is welcome at Pret; we want you to feel confident and valued for who you are and to truly belong.
• Pace and variety – work is fast‑paced with lots of variety, building a diverse skill set.
• Community and purpose – proud to make a difference through The Pret Foundation, tackling homelessness, reducing food waste and creating positive change for people and communities.

• Happy Teams Happy Customers
• Amazing Standards Every day
• Never Standing Still
• Doing The Right Thing

• Every interview process at Pret begins with two stages: initial phone screening and a 60‑minute shop‑based interview with the General Manager and the team.
• Everyone is welcome  encourage applications from underrepresented groups, including women, people with disabilities, neurodiversity, ethnic minorities, and the LGBTQ+ community. If you need adjustments or support during the recruitment process, let our recruitment team know – your experience matters to us.

We’d love to get to know you, not a robot, so please do not rely on AI to complete your application.