Key Holder - Hoka Covent Garden

Full-Time Keyholder, HOKA – Location

At HOKA, we're committed to creating a more equitable future for both our employees and the customers we serve. This means that we create and maintain hiring practices that ensure a diverse and representative workforce. Because by celebrating a culture of inclusion – one where employees are able to freely contribute equally – we are doing more than hiring a team of people to sell shoes.

We're bringing together people who are passionate about telling stories, making connections, creating experiences, and building lasting relationships.

Our Keyholders are critical to the success of our stores. As a Keyholder, it's your role to create the best possible customer experience. You stay current in your knowledge of all productions, promotions and marketing initiatives in order to engage with our customers and best respond to needs. You operate as part of dynamic team and you cooperate to achieve business goals.

As a Keyholder, you create personalised shopping experiences for our customers that drive brand loyalty. You ensure that all customer questions are addressed accurately and responded to before they leave. You provide exceptional service from start to finish, including effectively communicating our return policy. You maintain and model a positive, cheerful attitude with customers and team members and promote the store and brand image in all interactions including adhering to a dress code.

You make yourself personally available to all customers in order provide exceptional service to both our in-store customers and those who call on the phone.

• Ensure the highest level of customer service possible
• Prioritise brand and product knowledge training and share this knowledge in customer interactions
• Communicate effectively with customers, team members, management, and corporate stakeholders
• Empower team members through communication and recognition
• Contribute to a team and cooperate to achieve goals
• Multi-task in a fast-paced environment
• Maintain knowledge of current trends and styles
• Respond to problem situations with professionalism
• Think critically to solve problems and approach challenges with agility

• A natural communicator who conveys the HOKA and Deckers Brands vision and mission
• A motivated team player and self-starter
• Excellent team building skills
• You have a problem solving mindset and approach challenges with agility

• Previous Retail experience

• Extras, perks & volunteering opportunities - Being a valued member of the HOKA and Deckers Brands team means more than just a paycheck. From generous discounts to community-based programs, we offer a variety of cool extras.
• Growth and Development;
  Deckers Brands was built on the idea of pursuing passion. That's why we offer extensive opportunities and support for personal and professional development including a Global Mentorship Program
• Uniform Allowance
• 60% discount off the Deckers Brands' (HOKA, UGG and Teva) online, and 30% instore discount.