Team Manager – Ladies International

Harvey Nichols is seeking a Team Manager to join our Ladies International Department in Knightsbridge, a destination for modern luxury and cutting-edge design. This is your opportunity to represent a curated selection of exciting high‑end accessories brands and deliver a bespoke experience to a discerning clientele.

As the Team Manager
, you’ll be responsible for the day‑to‑day operations, people management, and overall performance of the Ladies International department.

• Lead, motivate, and inspire your team to deliver exceptional service and embody the Harvey Nichols brand values.
• Drive sales performance, setting clear targets and KPIs, and ensuring the team consistently achieves commercial goals.
• Coach and develop team members, identifying individual strengths and opportunities for growth through regular feedback, training, and mentoring.
• Oversee client experience, ensuring every guest receives a warm, memorable, and personalised interaction that reflects our luxury positioning.
• Champion visual merchandising standards, ensuring the space always reflects our refined, modern aesthetic and aligns with brand guidelines.
• Analyse sales and performance data to identify trends and opportunities, implementing strategic initiatives to maximise profitability.
• Collaborate cross‑functionally with visual, marketing, and buying teams to support new launches, activations, and in‑store events.
• Maintain operational excellence, ensuring compliance with company policies, health and safety standards, and efficient stock management.
• Foster a positive team culture, promoting creativity, accountability, and collaboration in a fast‑paced environment.
• Demonstrate flexibility and commitment, supporting the team across evenings, weekends, and peak trading periods.

We’re looking for an energetic and inspirational leader with a passion for contemporary design, luxury craftsmanship, and exceptional client service.

• Do you have proven management experience within a luxury retail or lifestyle environment?
• Are you skilled at leading teams, nurturing talent, and driving performance?
• Do you have a keen eye for design and visual presentation, and a natural ability to connect with discerning clients?
• Are you commercially astute, results‑driven, and excited by the opportunity to shape a new retail concept?

If you are already thinking of the statement piece you’ll wear on your first day and this role catches your eye, hit the “apply” button below to kick‑start your journey with us.