Garden Centre Team Leader Sundries

Location
:
Osterley

Contract type
:
Permanent

Hours
:
Full Time (40 Hours per Week including some Weekends)

British Garden Centres is the UK’s largest family‑owned garden centre group, with 80 centres nationwide. Founded by the Stubbs family, the business has grown rapidly through significant expansion and acquisitions, evolving from its first site at Woodthorpe Garden Centre into a national brand.

The group now includes garden centres, restaurants, nurseries, and distribution centres, employing more than 3,500 colleagues across the UK. Despite its scale, British Garden Centres maintains strong family values, a community focus, and a commitment to providing a welcoming and supportive environment for both customers and employees.

At British Garden Centres, not only do we aim to deliver a great experience in our Centres, but we go above and beyond in creating an exceptional customer service experience too.

We are looking for a Team leader to work in this fast paced and very customer focused Centre. The successful candidate will be highly motivated, approachable and have excellent people skills with a positive “can do” attitude plus a keen eye for detail.

The successful candidate should be physically fit as this is a very hands on role and some heavy lifting will be involved. Must be fully flexible with weekend working. Will include early and late working shifts.

Benefits include onsite car parking and staff discount at our Garden Centres and Restaurants as well as the Woodthorpe Leisure Park.

• Excellent customer service.
• Supervisory experience.
• Able to work on one’s own initiative.
• Adhering to company policies.
• Work well under pressure.
• Good time management.
• Professionalism and reliability.

• Maximising sales and profitability of store.
• Sales focused and accountable for providing great customer service.
• Reliable and have a keen eye for detail around the customers experience in your department.
• Ensuring the highest standards of merchandising and inventory control are maintained and liaising with suppliers when required.
• Creating inspirational displays.
• Leading by example and be able to motivate the team.
• Monitor employee productivity and provide constructive feedback and coaching.
• Organise workflow and ensure that team members understand their duties and delegated tasks.
• Receive complaints and resolve problems in a calm and confident manner.
• Confidently communicate with external and internal customers.
• Ensuring adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises.

Please send your CV to Nilesh Patel, Centre Manager,
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Applications close – Monday 27th July 2026.

Due to the high volume of applications, if your application is successful, someone from the management team will be in touch with you, thank you.