Ambassador - Selfridges

Job Description

We expect our employees to deliver the Tiffany Experience to each and every client, and Tiffany is committed to creating an organization that recognizes and rewards excellence in service of this promise. It is a dream to be associated with a company forever aligned with exquisite craftsmanship, timeless design, and a dedicated commitment to corporate sustainability.

The Tiffany Ambassador will deliver the Tiffany Touch to every client they interact with and set the tone for the client’s visit in the store. Ambassadors interact daily with clients, building brand desirability through unique face‑to‑face interactions. They greet and welcome clients as the embodiment of the Tiffany Warm Welcome, embodying the brand through every interaction.

• Ensure clients are warmly welcomed, assisted, connected to the appropriate team member, and have a memorable experience commensurate with the Tiffany brand.
• Assist and interact with clients in a warm and courteous manner, helping to create luxury experiences that positively impact both sales and service.
• Engage with clients and share Tiffany & Co. history, product introductions, and service offerings.
• Utilize storytelling and conversation to discern client needs, partnering them with the appropriate sales professional to achieve sales goals.
• Efficiently manage all foot traffic and appointments, communicating wait times to clients.
• Escalate any issues to the appropriate boutique team member or management.

• Support all hospitality and selling events, ensuring that all areas are stocked and clean.
• Assist sales team with boxing and wrapping items, replenishing and gifting supplies, keeping all sales floor areas neat and organized.
• Assist with store projects as needed (quick services support, stock replenishment).
• Support company initiatives and demonstrate agility when navigating changes.

• Develop key knowledge of the brand and products to convey Tiffany & Co. heritage and values.
• Safeguard Tiffany property and handle sensitive client information in strict adherence to the Record Retention Guidelines.
• Understand and comply with Tiffany & Co. security and operational procedures (e.g., product handling).

• Uphold Tiffany & Co. image by always maintaining the utmost level of client experience and professional demeanor at all times.

• Client‑focused mentality.
• Exceptional verbal communication skills.
• Ability to work retail store hours as necessary, including nights, weekends and holidays.
• Organized and detail‑oriented.
• Flexibility to perform different tasks based on day‑to‑day business needs.
• Ability to work with VIP clients.
• Organizational and time‑management skills.
• Entrepreneurial, flexible and independent.
• Strong commitment to fostering a team environment and collaboration.
• Strong sense of urgency.
• Must have authorization to work in the United Kingdom.

• Experience in luxury hospitality industries; restaurant, hotel, retail.
• Additional language skills a plus, not a requirement.

Tiffany employees are eligible for comprehensive benefits, including global benefits such as adoption and surrogacy assistance, parental leave, and programs that support mental, emotional, physical, and financial well‑being. Additional benefits include competitive pay, medical, dental, and eyecare coverage, pension plans, paid time off, and other meaningful employee offerings.

Tiffany & Co. is formed from many facets—talented people who make our community stronger with their creativity, perspective, and lived experience. We are committed to creating a more inclusive jewelry industry that empowers people of all backgrounds to shine and evolve to new heights.