Front of House Leader - Berkeley Square

Front of House Leader Part Time 16 hours per week

This role is located in 7 Berkeley Square, London W1J 6ES
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Leaders, inspirers, and drivers of their teams, our Front of House Leaders are our in‑shop champions, coaching and mentoring their teams. These wonderful people are the protectors of the things that make Pret – keeping standards and spirits high, and our teams and customers happy. When the shop gets busy, so do they; it’s what makes them, them – whether it’s rolling their sleeves up on the coffee machine (with training, of course) or immersed in the figures and spreadsheets.

A people person without a doubt, with a passion for helping their shop, and the people in it grow.

• Be kind, honest and generous: bring genuine warmth and your authentic self to work every day.
• Bring your passion: share our passion for exceptional customer service.
• Spread joy every day: small acts of kindness (like giving away a free coffee on the house) are a big part of what makes the Pret experience special.
• Experience needed: you lead with purpose—driving team performance, protecting profit, and keeping customers happy through high standards and great energy.

• Hourly rate is £15.35 (inclusive of mystery shopper bonus).
• After initial training, earn an extra £5 per hour for any shift started between 3-5am.
• 28 days annual leave (pro‑rata if you’re part‑time).
• Pension scheme.
• Life Assurance at 3x annual salary & virtual GP.
• Healthcare cash plan.
• Free food and drink while you’re working.
• Club Pret Membership (50% off food and up to 5 free Barista‑made drinks a day).
• Loyalty award after 5, 10, 15, 20 years of service.
• Regular rewards and recognition for amazing standards.
• Marketplace discounts on shopping, travel, fitness, dining, tech and more.
• Flexible working hours, so you have the time to do what’s important to you.
• Comfortable free shoes to wear on shift.

• Individual ways to grow: detailed opportunities for learning, professional qualifications, apprenticeships Level 3, and internal transfer opportunities.
• Diversity and belonging: everyone is welcome; we value and support who you are.
• Pace and variety: fast‑paced work with variety.
• Community and purpose: contributing through The Pret Foundation, tackling homelessness, reducing food waste and creating positive change.

• Every interview process at Pret begins with the same two stages: initial phone screening and a 60‑minute shop‑based interview with the General Manager and the team.
• Everyone is welcome  encourage applications from under‑represented groups and invite applicants to notify our recruitment team if you need adjustments or support during the recruitment process.