Plants - Sales Assistant

Squires Garden Centre, Haliford Road, Shepperton, London, City of, United Kingdom

Your primary responsibility will be to provide professional support to our customers.

Working closely with the Garden Centre Manager to help the business to succeed.

Rota:
Every Monday, Tuesday, Thursday and Friday 14:00-18:00 with alternate weekends Saturday 09:00-18:00 and Sundays 09:00-17:30

• Provide an enjoyable shopping experience for everyone by:
• Ensuring all customers are greeted and offered assistance
• Handling customer queries courteously and efficiently
• Identifying customer needs through interaction, and taking appropriate action
• Maintaining excellent standards of merchandising and housekeeping in accordance with company guidelines

• Good friendly manner
• Good interpersonal skills
• Willing to learn

• Employee Discount – 50% in Restaurants and 20% in Garden Centre on joining, increasing to 25% after 2 years’ service and 30% after 5 years’ service.
• Holiday (including bank holidays) – 5.6 weeks on joining increasing to 6.2 week after 2 years’ service and 6.6 weeks after 5 years’ service.
• Bonus – We reward our employees with a non-contractual bonus at Christmas, based on the profit of the company in any financial year (first year is dependent on start date)
• Pension – We offer a Defined Contribution Pension Plan to new employees. If you pay into the plan and meet the government criteria, the company will also contribute, and these contributions will be invested.
• Attendance – After one year’s service, if you have worked for a full financial year and have 100% attendance, one day holiday (pro-rata) will be added to your holiday grant as a 'Thank you'.
• Made A Difference Scheme (M.A.D) – A reward scheme for team members who make a difference to our business through outstanding customer service, over and above normal duties or initiatives that have grown or inspired the business. There is a monthly winner. All winners select a gift to receive.
• Learning & Development – Wealth of learning opportunities with us that will enhance and develop you with the skills and confidence you need.
• Birthday – After 6 months service if your birthday falls on your contracted day to work, you can leave work early (holiday policy rules apply). If you have 2 years service on your birthday, you will receive a £25 Squires gift voucher (pro rata for less than 40 hours).
• Cycle2work scheme – After 1 year’s service, government initiative offering 25% to 39% saving on new cycling equipment. This cost is deducted from your pay over 12 or 19 months.
• Child's first day at school – After 1 year’s service, come in late and go home early on your child's first day of school, so that you can be there to take them and pick them up from school on their first day.
• RHS Membership or a Tree / Shrub – After 1 year’s service, employees can choose either one tree or shrub to plant each year up to the value of £50 retail on the anniversary of your engagement or £50 towards RHS annual membership.
• Employee Assistance Programme (EAP) – After 2 years service employees are eligible to join an EAP, that gives them access to a range of wellbeing resources, etc.
• Retirement – After 15 years service if you are retiring and have over 15 years service, your contracted hours will be reduced by a fifth but your pay will remain the same for your final 3 months.
• Free Parking – Available to all employees in the designated parking areas on our site.