Supervisor - Jermyn

The Role

We have an exciting opportunity for a Supervisor to join our Ground Floor at the iconic Jermyn Street flagship. This rolewill lead and motivate the sales team to exceed targets, deliver excellent customer service, support colleague development, and ensure the smooth day-to-day running of the ground floor.

This is a 40-hour contract. Candidates must be flexible to work on weekdays, weekends and bank holidays.

The Supervisor role is an important function in the store’s leadership structure, and the main objective is to coach and motivate the sales team to exceed targets, maximise KPI’s, and deliver first‑class customer service. You’ll do this by influencing and nurturing a professional and enjoyable store environment, encouraging a winning mentality in service and selling, all whilst championing colleague engagement and leading by example.

The Supervisor will be an expert on CT product, customer service and selling skills and will train the sales team and encourage the use of staff training tools to allow the team to be the best version of themselves.

Aside from this, the Supervisor will also assist with managing some operational, compliance and admin tasks to ensure the smooth daily running of the store, and will adhere to company policy procedures, Health and Safety guidelines and security processes.

• Previous experience in a retail position at Supervisor or Key Holder level is essential for this role
• A genuine passion for delivering outstanding customer service is essential
• Experience in managing stock, operations and visual merchandising is highly desirable
• Proven ability to consistently prioritise customer service while achieving excellent sales results
• Experience with coaching and training individual KPI performance

• Excellent bonus scheme - bonuses are paid quarterly when your store hits target. Teamwork makes the dream work – and fills the pockets too!
• Uniform – retail colleagues are entitled to a uniform allowance which is refreshed every 6 months.
• Cycle to work scheme, relocation packages to support career development and season ticket loans for employees based in London stores.
• A fun fund to ensure parties, treats, social activities and team building events happen regularly.
• The Tyrwhitt Academy offers professional development, product knowledge, customer service and other training needs. Apprenticeship level qualifications are also available to store colleagues throughout their employment while earning their full wage.