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Omnichannel CX Lead - Fashion Retail

Job in Greater London, London, Greater London, W1B, England, UK
Listing for: ZARA
Full Time position
Listed on 2026-07-18
Job specializations:
  • Retail
    Retail & Store Manager
Salary/Wage Range or Industry Benchmark: 40000 - 60000 GBP Yearly GBP 40000.00 60000.00 YEAR
Job Description & How to Apply Below
Location: Greater London

Zara is seeking a Customer Experience Manager for the UK & Ireland store-based operations in London. You will own the in-store customer journey, drive omni-channel experiences, and lead Customer Experts and Team Leaders to deliver high service standards.

This full-time role requires flexibility including evenings and weekends, with a focus on coaching, performance reviews and maintaining a positive team culture in a fast-paced retail environment.

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