Store Manager, Retail & Store Manager

Position: Store Manager (40 hours per week)

Location: Samsonite Store, 251a Tottenham Court Road, London, W1T 7QN

Availability: September 2026

As a Store Manager at Samsonite, you are the driving force behind operational excellence, team performance, and customer satisfaction. You lead by example, fostering a positive and inclusive work environment while ensuring that Samsonite's premium standards are consistently upheld. With a strategic mindset and a strong sense of accountability, you guide your team toward achieving sales targets, delivering exceptional service, and maintaining a well-organised, visually appealing store.

Your leadership, adaptability, and collaborative approach make you a key contributor to the store's success and a role model for your team.

• the team consistently applies the 6 mandatory selling skills during every customer interaction, setting high standard for service and engagement.
• Guide the team in following the full Samsonite selling process to maximise every sales opportunity.
• Use strong product knowledge to confidently recommend solutions that meet customer needs and drives sales.
• Build lasting customer relationships by promoting loyalty programmes and encouraging repeat purchases through personalised service.
• Deliver an exceptional shopping experience that goes beyond expectations, creating memorable moments for customers.
• Represent Samsonite's brand values in all respects of store operations, demonstrating professionalism and passion for the brand.
• CRM Excellence:
  Achieves and exceeds targets for both ticket association and customer contractability, ensuring accurate data capture and effective follow‑up.

• Consistently meet and exceed store sales targets while managing operations within defined budgets.
• Monitor, analyse and act on key performance indicators (KPIs) to drive continuous improvement and achieve business objectives.
• Identify and interpret sales trends to support accurate forecasting and strategic planning.

• Manage stock levels effectively and make informed decisions to optimise inventory control.
• Ensure all products on the shop floor are accurately priced and clearly displayed.
• Implement strategies to minimise losses and achieve company shrinkage targets.
• Plan and oversee all stock movements, ensuring timely and accurate coordination with the central retail team.

• Partner with the Area Manager to attract and recruit top talent, ensuring the store has a high‑performing team.
• Build a strong team culture by developing team spirit, fostering collaboration, and creating a customer‑focused environment with complementary strengths.
• Train, coach and motivate team members to enhance skills, drive performance and support long‑term retention.
• Monitor and evaluate staff performance, addressing capability, attendance and disciplinary matters in line with company policies.
• Plan and manage staff schedules effectively, aligning with payroll budgets and leveraging individual strengths for optimal store performance.
• Ensure accurate and timely implementation of HR procedures and payroll processes, maintaining compliance and precision.
• Track and communicate training progress using the designated training tracking tools to ensure continuous development.

• Ensure strict adherence to all company operational policies and procedures, including cash handling, banking, opening/closing routines and health & safety standards.
• Maintain full compliance with local legislation and company guidelines, adapting to any specific local trading requirements.
• Complete and submit all required documentation accurately and on time.
• Maintain a clean, organised and visually appealing store environment to provide a welcoming experience for customers.
• Oversee repairs and maintenance, ensuring issues are resolved promptly and professionally with clear follow‑up.
• Proactively identify opportunities for improvement and implement changes that enhance business performance.
• Ensure store operations align with Samsonite's environmental…