Shift Lead - Fashion, Home & Beauty - Kensington

Overview

Work Pattern

• Monday: 13:00–21:00
• Tuesday: 13:00–21:00
• Wednesday: 13:00–21:00
• Thursday: 13:00–21:00
• Saturday: 13:00–21:00

Under 18 disclaimer:
To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.

• Lead the fill operation, delivering a salesfloor that is ready to trade, coordinating resources to Serve, Sell and Fill, and leading the floor in the absence of the Colleague Manager.
• Coordinate resources to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager.
• Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening.
• Allocate resources effectively to deliver a quick payment experience.
• Enable all daily operational processes to be implemented efficiently across the area of the store, at the correct times.
• Coordinate the team to deliver a clean, safe and well-presented store.
• Play a part in creating a great team atmosphere that is inclusive of everyone.
• Role model great customer service.
• Role model the M&S behaviours and Colleague Expectations across the store.
• Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues.
• Support nearby stores if operationally required.
• Responsible for being a key holder and answering call outs as required.
• Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.

This is a frontline role. For those ready to roll up their sleeves, there is opportunity to grow. Take Your Marks and apply.