Customer Delivery Driver

About the role

As one of our Customer Delivery Drivers, you’ll bring the unique blend of quality Waitrose produce and partner‑led service right to our customers’ doors.

You’ll be based at our purpose‑built Customer Fulfilment Centre in Coulsdon, a closed location with bespoke equipment that maximises your ability to deliver market‑leading service. The deliveries are sourced from customers purchasing online within London and surrounding areas.

Due to its nature, you need to be 18 years or older to work in this role.

• Checking your delivery routes for the day.
• Ensuring all vehicle safety checks are complete, maintaining full road compliance and health and safety standards.
• Being an ambassador for the Waitrose brand while on the road, prioritising great customer service.
• Helping customers with their shopping and building rapport based on trust and service.
• Supporting the wider CFC team when required with general shop‑keeping tasks.

• Full valid B‑Category UK manual driving licence with no more than 6 points.
• Excellent customer service skills.
• Able to cope with the physical demands of the role (lifting crates, walking up staircases, moving cages).

• Previous driving experience and knowledge of chilled vehicles.
• We’ll provide all training you need to perform at your best, everyday.

Full‑time vacancies working 37.5 hours across seven days, including weekends. Shifts are 8 hours, with AM starts between 05:00 am – 08:30 am and PM starts between 12:00 pm – 15:30 pm.

Some roles are subject to pre‑employment vetting, which may include DBS checks for successful candidates. You’ll be informed and provided with vetting information during recruitment, and we encourage you to complete any vetting documents promptly to avoid delays. Any DBS checks required will be carried out by a third‑party registered body, and financial probity checks may also apply.

We occasionally close vacancies early if we receive a high volume of applications, so we recommend applying early. If you require a reasonable adjustment due to a disability that may require more time to complete your application, contact us as soon as possible.

We support flexible working to help all partners maintain a good work‑life balance. This may include flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.