Operations Supervisor

Ulla Johnson is seeking an Operations Supervisor for our Sloane Street location in London. This role oversees all back-of-house activity in the store, ensuring it meets company standards. The Operations Supervisor is directly responsible for stockroom organization and for training and coaching the team on back-of-house procedures, and will also play a key role in executing new company operational initiatives.

• Responsible for all stock processes in store including but not limited to: warehouse receiving, transfers, discrepancy reporting, BOH stock standards, adjustments reporting, cycle counts, and physical inventory
• Oversee daily omnichannel fulfillment processes and inventory availability, ensuring the optimal client experience
• Owner of BOH organization and supplies management

• Processing all incoming transfers with a high degree of detail and urgency, ensuring inventory accuracy and timely reporting of any receiving discrepancies
• Partnering closely with Director of Global Operations on all components of allocation, inventory accuracy, and operational processes
• Proactively communicating low stock of best-seller styles and assisting with client reserves with team and management
• Planning and leading annual inventory and maintaining inventory integrity with activities including but not limited to monthly cycle counts, style swaps, department cycle counts, SKU inspection reports, etc.
• Overseeing and confirming all incoming and outgoing packages including BOH organization and tracking communication to sales team for clients
• Executing consolidations, store to store transfers, and returns to warehouse expediently with high degree of accuracy, including returns to warehouse or transfer requests to other locations
• Pulling received new receipts for VM display
• Reporting any needed store inventory stock adjustments including damages, shoplifting, or corporate requests to the Director of Global Operations in timely manner

• Always ensuring the highest degree of accuracy for product availability to offer best client experience
• Participating in and executing new omnichannel initiatives including new service rollouts or process changes
• Ensuring the organization of all omni-process areas are always organized and stocked with any required supplies
• Ensuring all store team members are trained in any omni-fulfilment process requiring store intervention

• Manage and maintain clear and labeled BOH areas including but not limited to live inventory, client owned goods, inbound/outbound packages, damages, repairs, dry-cleaning, and holds
• Maintain repair log and partner closely with relevant Corporate teams as needed to ensure customer and in-store repairs are handled in a timely manner
• Ensure stockroom organization to maximize the store productivity, ease of sale and minimize damage to product due to improper storage/handling
• Maintain and control all store supplies and packaging to ensure location is never out or overstocked in necessary office, selling, and cleaning supplies

• Participate in and occasionally lead daily store meetings related to standards or policy/process updates or general compliance
• Support floor coverage when necessary, ensuring the highest level of client service
• In collaboration with the store manager and as a key holder, be responsible for supporting the selling team, ensuring efficient and fast replenishment of merchandise on the selling floor and shortening the waiting time of clients
• Be competent in cash procedures and provide support in opening/ closing of the store as a key holder
• Maintain loss prevention standards through awareness and adherence to store policies and maintain Loss Prevention Log

• 1-3 years of stock and/or operations experience
• Experience managing a support team (1-3 people)
• Strong organizational skills
• Knowledgeable on operational standards
• Excellent written and verbal communication skills
• Able to navigate Microsoft Word and Excel
• Strong attention to detail
• Excellent time & attendance record
• Flexible and adaptable

• Strong organizational and communication skills
• Proficiency in English
• Ability to multitask and work with agility across multiple projects
• Proficiency in MS suite (Excel, Outlook, Powerpoint) and familiarity with retail systems

• Understands importance of brand stewardship and protecting brand equity
• Drives for excellence in all areas
• Ability to see projects through to completion
• Can manage up and effectively summarize challenges, needs, opportunities in a clear and professional manner
• Professional, curious, diligent, flexible, and collaborative
• Empathy and respect for others

Ulla Johnson is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without…