Store Manager | Piccadilly

Role Purpose

As the Store Manager of Aesop Picadilly, you will embody our desire to engage, listen and guide customers to products that are relevant to them. Through passionate and focused leadership, you will motivate and develop your team to create memorable, inclusive customer experiences that drive overall store performance. Working full‑time on‑site, including some weekend working, you will be responsible for budgeting, store‑specific marketing, building the store's client base, and choreographing the daily activities of a team of Retail Consultants.

• Management experience within a customer service environment
• Proven track record of effective selling skills and ability to drive commercial outcomes
• History of successfully leading and coaching a team, creating an inclusive and psychologically safe work environment
• Demonstrated ability to utilise empathy to manage interpersonal relationships
• Open mindset and deep curiosity seeking to understand others, listen without judgement and act on diverse perspectives
• Strong communication, problem‑solving, commercial acumen and merchandising skills
• Working knowledge of skin care and skin care industry (advantageous)
• Knowledge of hair care, body care, fragrance and home categories (advantageous)
• Computer literacy encompassing strong familiarity with Microsoft Office suite

We take a holistic approach to employment, promoting professional development, career growth, employee wellbeing initiatives and encouraging deep connections with the local community through volunteering and matched giving programs.

• Up to 50% product discount
• Cycle to work scheme
• In‑house Product and Core skills training
• Competitive bonus opportunity based on Store performance
• Suite of options to aid development, including complimentary access to Linked In Learning
• Access to employee assistance programmes and complimentary subscription to Headspace mindfulness

This position is Full Time, 40 hours per week and operates an on‑site working pattern.

Aesop is committed to attracting, developing and retaining the very best people by offering a creative and inclusive workplace where talent is truly recognised and rewarded. We promote inclusion for all and believe that diversity, inclusion and belonging play an important role in the success of our organisation.