Retail Operations Manager

Main Function

To manage and monitor sales, operational, merchandising, housekeeping, new store standards and human resource functions for Swatch stores and Kiosks.

Key Responsibilities

• Payroll
• Controlling all recruitment needs and interviewing at manager level
• Salary review for all Retail employees’
• HR related issues once it has been escalated from the Area Manager
• Produce and prepare various reports to both line management and HQ
• Signatory for all paperwork.
• Weekly store visits
• P+L - all apart from Rents
• Managing the Area Manager
• Train, coach and develop Area Manager
• Creation & implementation of policies and procedures with liaison of the different departments (HR, Finance…)
• Supervisor and H & S coordinator to all the Retail Stores
• Liaise with the Marketing team to cover POS needs and estimates for new materials
• Working closely with Retail Control and Logistics
• Manage all stock related: ranging, orders validation, analysis… (merchandiser position).
• Creation and implementation of Managers Induction Plan + Pack
• Manage and control all aspects of store openings (with the exception of any building work related)
• Training and development of Group wide retail team
• Manage and arrange retail conferences
• Assist other Brands with new stores
• Attend HQ meetings: kick off and budget

This is a description of the job as it is  is the practice of The Swatch Group (UK) Ltd to periodically examine employees’ job descriptions and to update them to ensure that they relate to the job as then being performed, or to incorporate whatever changes are being proposed. This procedure is normally carried out through discussion between the post holder and line manager/HR at your annual appraisal.

As such please contact your manager or HR if you have any queries in relation to your job description.