Operations Associate

We are looking for a detail-oriented and proactive Operations Associate to support the day-to-day operations of our merchandising, eCommerce, wholesale, and supply chain functions for the UK and Europe (UK/EU) business, while providing operational support for North America as needed. This role is ideal for someone who is organised, keen to learn, and interested in building a career in retail merchandising, eCommerce, and commercial operations.

Reporting into the Merchandising Manager and working closely with cross-functional teams across multiple regions, you will help ensure accurate product information, inventory coordination, order fulfilment, and merchandise planning to support the smooth execution of our commercial operations.

• Assist the merchandising manager with product assortment planning and seasonal launches.
• Monitor inventory levels and assist with stock replenishment planning.
• Prepare merchandising reports on sales performance, stock availability, sell-through, and product performance.
• Support markdown, promotional, and pricing activities.
• Coordinate with operations, and eCommerce teams to ensure timely product launches.
• Assist in analysing sales trends and competitor analysis to support trading decisions.
• Monitor stock transfers and inventory allocation across warehouses, and online channels.

• Support the daily operations of eCommerce platforms and online marketplaces.
• Assist with product listings, content updates, pricing, and promotional campaigns.
• Generate regular reports on online sales and operational performance.

• Process wholesale purchase orders accurately and efficiently.
• Coordinate order confirmations, shipment schedules, and delivery updates with customers and internal stakeholders.
• Maintain accurate wholesale customer records and documentation.
• Work closely with warehouse teams to organise B2B order processing.
• Assist in promptly resolving order discrepancies and customer inquiries.
• Support with wholesale customer service across invoicing, communications and liaising with HQ in Singapore.
• Manage style assortment and product details for marketplaces
• Track and analyse marketplace sales performance and style assortment on weekly basis, providing action suggestions.

• Strong analytical, organisational, and problem-solving skills.
• Excellent attention to detail and accuracy.
• Proficiency in Microsoft Excel, Word, and PowerPoint.
• Comfortable learning ERP, OMS, WMS, SAP, merchandising, and eCommerce systems.
• Good communication and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced retail environment.
• Positive attitude, willingness to learn, and a collaborative mindset.

• Experience in retail, merchandising, eCommerce, logistics, or supply chain.
• Basic understanding of merchandise planning, inventory management, and retail operations.
• Familiarity with retail systems and online marketplaces is an advantage.

• Exposure to merchandising, eCommerce, wholesale, and supply chain operations within a global fashion retail business.
• Practical experience in merchandise planning, inventory management, digital commerce, and logistics coordination.
• Opportunities to develop analytical, commercial, and operational skills.
• Cross-functional collaboration with merchandising, buying, planning, marketing, customer service, and logistics teams.