Retail Betting Assistant

Retail Betting Assistant – Role Overview

Retail Betting Assistant (RBA) – Starting Salary: £13.00 per hour

Are you a proactive and motivated individual who is passionate about achieving results? Do you have the ability to meet shop goals and targets? Don’t worry if you’ve never worked in the betting industry before – we will provide full training. It’s your attitude that counts!

As a Retail Betting Assistant at Paddy Power, you will be the welcoming host for our customers, ensuring they have an outstanding experience in our retail shops. Your role will involve engaging warmly with every visitor, providing best‑in‑class service, creating a friendly atmosphere, promoting our online and retail products, and ensuring each customer enjoys their time with us.

• Host customers in the shop, providing a warm and positive environment.
• Cross‑sell our retail and online products and services to customers.
• Clearly communicate answers to customer queries and inform customers about the latest promotions.
• Assist customers to place bets through various channels, including betting terminals, telephone services, and in‑shop transactions.
• Maintain excellent shop presentation standards to create an inviting atmosphere for customers.
• Step up and guide operations in the absence of the Shop and Deputy Manager, ensuring smooth functioning of the shop.
• Adapt to different situations while remaining customer‑focused.
• Fulfill social responsibility duties by adhering to established guidelines and regulations.

• Proactive and motivated individual with a passion for achieving results.
• Ability to meet shop goals and targets.
• Customer‑focused mindset and excellent communication skills.
• Willingness to learn and adapt to new technologies and operational requirements.

• Competitive salary with an increase after 12 months.
• Additional premiums for Sundays and bank holidays.
• Paid rest breaks and flexible work patterns.
• Performance bonus and promotional rewards.
• Family leave (maternity, paternity, adoptive, parental, and wedding leave).
• Company Share Save Scheme (25% discount on Flutter Shares).
• Life cover, company pension scheme, and sick pay.
• Discounted health insurance and employee assistant programme (up to 6 free counselling sessions).
• Financial wellbeing platform –
  NUDGE
  .
• Company social events, group discount scheme, eyecare vouchers, cycle to work scheme, and tax‑saver tickets (bus/rail).

• Customer First, Always
• Change The Game
• Win Together
• Free To Be Me

We’re working to be an inclusive employer, and we encourage people from all backgrounds, ways of thinking, and working styles to apply. Everyone brings different perspectives and experiences; you don’t have to meet all the requirements listed to apply for this role. If you need adjustments to make this role work for you, let us know and we’ll see how we can accommodate them.