Operations Lead - Harrods

WHAT WILL BE YOUR MISSION?

The Operations Lead is responsible of the application of all cash-desk, stock procedures and ensures the daily management of the boutique cash-desk and stock. Responsible for the stock team management on daily basis.

• Guarantees the application and reliability of all financial procedures
• Executes all opening and closing cash-desk procedures
• Controls the accuracy before payment (product reference, price, discount if applicable) and after payment (amount, signature, approval)
• Executes all payments and ensures the follow up of all payments (credit card authorizations, cheque authorizations, wire transfers, etc.)
• Ensures the follow up of deposits, VAT-off sales and refunds
• Executes and provides cash-desk reports when requested
• Exchanges information with the financial back office
• Controls daily the balance of the cash-desk
• Solves all payment problems
• Is in charge of all financial aspects of omni-channel orders for the boutique

• Prepares and executes banking conciliation between Harrods and Cartier reports on daily basis
• Investigates and solves discrepancies

• Manages all stock transfers (reception, departure, BTQ-BTQ, BTQ-Corp, BTQ-Corp-Specialist)
• Controls the quality of all stock transfers (reception and departure)
• Manages client reservations
• Manages consignments (daily, event, press, etc.)
• Prepares pieces for display
• Price labelling
• Price changes
• Manages all omni-channel orders from a stock management perspective

• In charge of preparations of e-commerce sales on  on daily basis
• Managing returns and refunds from e-commerce
• Managing e-commerce clients database
• Investigating discrepancies
• Communication with relevant Harrods and internal teams (e comm, finance, retail ops, etc)
• Management:
• Participates in recruitment and supervises the onboarding of newcomers
• Monthly catch ups with the stock team
• Participates in MYD and PMPs
• Responsible for all necessary trainings
• Supports the boutique management in creating and maintaining a positive, team spirit and work oriented atmosphere in the stock room
• Monthly rota
• Supports the boutique managers in promoting and maintaining of high level of stock management by all the teams

• Manages the annual count, cycle counts and spot counts
• Manages all additional inventories as requested (certificates, stones, etc.)

• Ensures that the cash desk and stock handling is in line with all compliance procedures and rules
• Application of internal boutique stock procedures

At Cartier, we are proud to employ talents from diverse backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

As a place where singularity thrives together, we value the uniqueness of our people, and we see the results of what we do because we are on the journey together. We recognize the richness diversity brings and we embrace a workplace where those differences can be leveraged.

We offer exciting opportunities to gain experience professionally and personally in a supportive environment which in turn inspires the Cartier creations that become icons in the world of luxury.

We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

Quite simply, Cartier is a place like no other. Welcome to our Maison!

As a place where singularity thrives together, we value the uniqueness of our people, and we see the results of what we do because we are on the journey together. We recognize the richness diversity brings and we embrace a workplace where those differences can be leveraged.

We offer exciting opportunities to gain experience…