Training Coordinator

WE’RE SERIOUSLY INTO HEALTHY SKIN.

AND SO ARE OUR BRANDS.

Our founders, David and Tracy, have a pioneering vision to transform skincare through innovation, education and professional partnerships. This has led to long-lasting results for consumers and continued success for skincare professionals as well as brand partners worldwide.

We are redefining the conversation around ageing—moving away past perceptions and towards confidence, vitality, and long-term skin health at every stage of life.

We innovate. We inform. We inspire.

A Few of our Achievements

Advanced Nutrition Programme™ Skin Clear Biome has been awarded as the winner of Best Probiotic Supplement by Harper's Bazaar.

Tatler titles Skin Accumax as ‘Best Sustainable Supplement’

Tatler titles Environ Focus Care Moisture+ HA Hydrating Serum as ‘Best Green Packaging’

et al. Winner Intelligent Skin Radiant Foundation

Key Requirements

• Manage all aspects of training course bookings, including processing registrations, cancellations, transfers, and amendments.
• Act as the first point of contact for education-related enquiries via telephone and email, delivering exceptional customer service.
• Respond to client queries relating to training programmes, course availability, and educational services.
• Maintain accurate training booking records and update internal systems with course attendance and delegate information.
• Coordinate and distribute weekly training reminder and confirmation communications to delegates.
• Chase outstanding training payments, ensuring timely resolution and accurate records.

Desired Skills and Experience

• A genuine interest in working with and helping customers
• Computer literate:
  Word, Excel and Outlook
• Excellent attention to detail
• Highly organised, flexible and able to multi-task
• Possess excellent communication skills
• Highly motivated
• The ability to prioritise work loads
• The ability to handle situations in a patient, calm and effective way
• You will be a friendly hardworking person with a great personality

Why join iiaa?

We believe in rewarding our people and helping them thrive—both inside and outside of work. Here’s what you can look forward to:

• 25 days’ annual leave, increasing with length of service
• Three additional days off over the festive period
• Monthly product allowance plus generous staff discounts
• Access to a range of corporate discounts
• Free annual eye test at Specsavers
• Cycle to Work scheme to support a healthier commute
• Refer a friend scheme – earn rewards for bringing great people into the business
• Season Ticket loan to ease travel costs
• Fantastic career progression opportunities with plenty of room to grow and move within the company

We are committed to creating a work environment that doesn’t discriminate against age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.