Retail Assistant

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Our studios are considered one of the foremost motion picture and television production and post-production facilities in the world. They inform, engage, and transport audiences to new worlds. The key to that lies with our Studio Operations group, which includes areas like sound stage/backlot set rentals, events, design, culinary, construction, landscaping and much more. Whether it’s hosting an unforgettable studio tour, creating an optimal workspace, or equipping talent to tell the best stories, these teams lay the foundation for the memorable experiences we provide.

Your New Role...

Oxford Street is about to become home to a flagship shop that redefines the retail experience. Our official Harry Potter Shop will blend iconic storytelling with world‑class retail standards, creating a destination that delights fans from around the world.

We’re looking for enthusiastic and customer‑focused Retail Assistants to bring this experience to life on the shopfloor every day. In this role, you’ll be the face of the store — welcoming customers, delivering memorable service and working at pace to keep the shop running smoothly during busy trading periods.

Harry Potter Shop Oxford Street sits alongside world‑class attractions and retail experiences including Warner Bros. Studio Tour London, Warner Bros. Studio Tour Tokyo, Harry Potter Shop King’s Cross, and flagship stores in New York, Chicago and Harajuku.

What's In It For You...

£13.99 per hour

25 days holiday (pro-rata)

Gym Pass

HBO Max & Discovery+ Subscription as well as exclusive access to our Screeners App, with our exciting Warner Bros. and HBO content

Staff discounts on Studio Tour tickets, retail, food and beverage

Access to Friends and Family events

Option to join our pension and private healthcare schemes

Your Role Accountabilities...

Deliver warm, friendly and engaging customer service, ensuring every visitor feels welcomed and valued.

Create memorable, personalised experiences that inspire customers to return again and again.

Engage customers confidently, offering product knowledge and assistance to support their visit.

Maintain high shopfloor standards, ensuring products are well presented and the environment is clean and inviting.

Work with pace and efficiency to replenish stock and maintain product availability throughout the day.

Support back‑of‑house activity, including delivery processing, stock organisation and replenishment.

Adapt quickly to changing priorities during busy periods, remaining calm and positive at all times.

Follow all health & safety, loss prevention and cash handling procedures.

Skills & Qualifications ...

Passion for delivering great customer service.

Positive, friendly and enthusiastic attitude.

Ability to work at pace whilst maintaining accuracy and attention to detail.

Strong teamwork and communication skills.

Comfortable working in a fast‑paced, customer‑facing environment.

Willingness to work across shopfloor and back‑of‑house areas.

Retail experience is helpful but not essential — full training will be provided.

Working Pattern...

This is a full-time role, 40 hours per week, on a seven-day rota including weekends and

Bank Holidays.

Working hours are between 7am and 10pm.

Before applying, please ensure you are available to attend our Assessment Centre in London on 10 September 2026, as attendance is a mandatory part of the selection process.

#T&R#RETAILHP

Onsite Working - This role is advertised as Onsite, meaning all working hours and days…