Department Manager - Heathrow Airport

Position Christian Dior Couture offers more than a beautiful brand to our clients; we invite them to be part of the heritage, to share our passion for luxury and to be part of the Dior family. We look for the same desire in our employees, to have enthusiasm and passion about being part of the House of Dior.

We are currently looking for an organised and driven Department Manager for our Boutique in Heathrow Airport. The successful candidate will support the Area Manager in the efficient running of the boutique, ensuring sales targets and operational targets are met; all clients receive the highest level of service and the team are supervised and motivated.

Job Responsabilities Customer Service Lead by example, mentor and train the team to develop their sales and service techniques

Support the Area Manager with the development and implementation of a local client development strategy

Build internal relationships to support the team to cross-sell across product universes

Develop client loyalty through building relationships with VVIC and Elite clients

Monitor and improve the sales levels delivered within your department.

Deal efficiently and effectively with any customer complaints

Management Duties Support the Area Manager in the delivery of the department’s commercial goals whilst complying with all Company policies and through delivering the highest of standards

Develop relationships with Head Office colleagues in order to provide feedback on clientele and product performance

Support with the ordering and management of stock where required

Lead the store team, organising and delegating daily tasks

Support in the recruitment, evaluation, motivation and development of the team

Take all efforts to store minimises stock losses and store operating expenses

Other

Support the team to maintain the highest standards of housekeeping and display within the department

To be conversant with selling systems, cash and credit and exchange procedures.

To maintain the highest standards of housekeeping and retail standards within the store

Take all actions necessary to maximise security and prevent theft of product

To ensure that the terminal operates in accordance with the Company administration systems and procedures to minimise losses

To carry out any additional duties as directed by your Line Manager or Head Office Represent Christian Dior as an ambassador at events where necessary

Profile

Previous experience at Department Manager level within luxury fashion

Excellent communication and relationship building skills

Proven ability to lead an experienced and capable team

An existing client book (preferred)
A passion for Christian Dior and our collections

Strong knowledge of fashion and trends

Fluency in a second language (preferred)
Additional Information Contract Permanent  Job Experience Minimum  5 years

TypeFull Time Function Retail