Luxury Skincare Advisor - Space NK

Luxury Skincare Advisor | Space NK

Job Title:

Luxury Skincare Advisor

Reports to:

Store Manager, Assistant Manager, Supervisor, Keyholder
Reports:
None

Main Purpose of the Role:
The Luxury Skincare Advisor’s main responsibility is to achieve sales and KPI’s target, through a customer fist approach. With passion and enthusiasm, they are an ambassador for the brand, specialising in luxury skincare.

They must aim to deliver:

• Our Brand Vision and Mission by living our brand pillars

• A visually inspiring and inviting store environment

• A fully compliant store, adhering to all company processes and polices

Main Responsibilities:
Customer First

• Delivers a ‘customer first’ experience exceeding customer expectations

• Delivers unbiased customer advice through exceptional product knowledge

• Work as one team to ensure a ‘customer first’ experience is delivered consistently

• To provide our customers with expert advice with particular detail and focus on our luxury skincare brands

• To go above & beyond in delivering an exceptional level of service for the luxury skincare shopper

• Build, grow & connect with a loyal customer base, specifically for our luxury skincare brands

KPI’s

• Exceeds sales targets and delivers LFL growth along with ATV, AUS and conversion, with particular focus on our luxury skincare brands

• Responsible for driving growth of these brands with a focus on sales and ATV

• Exceeds the company acquisition target for N.dulge

• Follows all stock handling policies to ensure stock accuracy and minimise stock loss
Communication

• Communicates clearly and concisely with their store team

• Confidently communicates with external business partners and store visitors
Team

• Fully embraces the team effort and takes pride in achieving a common goal demonstrating the ‘We Are One Team’ value

• Open and supportive of other ideas and opinions creating an inclusive, welcoming and approachable store environment

• Passionate about maintaining own up to date product knowledge on luxury skincare, and sharing this knowledge by scheduling training sessions for all team members

Store Operations

• Understands and adheres to all Company loss prevention practices
Qualities:

• Specific interest and passion for luxury skincare

• Passion for delivering exceptional service

• Confident in one to one skincare consultations

• Ability to deliver a ‘customer first’ experience

• Ability to understand store targets and KPI’s

• Strong communication skills

• Leads by example

• Values honesty and integrity in working relationships

• Embraces change

• Flexibility to meet rapidly changing priorities and deadlines

• Ability to follow direction

• Passionate about beauty

• Ability to use own initiative