Retail Training Manager

We are looking for an exceptional Retail Training Manager to join a prestigious luxury retail environment, playing a key role in developing the capability, performance and client experience of a large, high-profile store.

This is a highly visible, hands-on training and development role, based in store and working closely with Store Leadership and the wider retail team. You will identify learning needs, build and deliver development plans, coach individuals and leaders, and ensure training translates into stronger performance and an exceptional client experience.

The Role

As Retail Training Manager, you will:

• Own the in-store training and development agenda, aligning learning priorities with business and store objectives.

• Partner with Store Leadership to identify capability gaps and develop targeted training action plans.

• Conduct training needs analysis using KPIs, performance data, observation, feedback and business priorities.

• Deliver engaging training sessions, coaching, shadowing, daily briefings and best-practice sharing across the store.

• Build and manage individual development and coaching plans, providing regular feedback and monitoring progress.

• Establish a strong culture of observation, feedback and coaching across all levels of the store.