Team Leader, Retail

Overview Team Leader Here at Costa Coffee, we want to inspire the world to love great coffee. Were all about embracing passion, energy and teamwork to serve memorable moments for every one of our customers. If youre an aspiring Head Barista/Team Leader ready to head up a team, this could be the perfect role for you. A bit about the role As a Team Leader, youll have your first taste of leadership responsibility, accountability and autonomy.

Youll get involved with day-to-day operations, stock maintenance, health & safety, store marketing and other tasty activities. And every day, youll be dedicated to creating uplifting experiences for our customers and inspire your team to keep customer service at the heart of everything they do. What's involved? Taking the lead on shifts to support your colleagues in delivering unbeatable experiences Making the most of peoples talents theyre in the right place to maximise sales Training and accrediting new Baristas Getting familiar with new recipes and ranges, and sharing the exciting news with the team Driving high standards every time, whether thats through the quality of an espresso or monthly coffee excellence scores Becoming a brand ambassador and helping us shine A bit about you A passion for coffee and people is just the start of what were looking for.

What else makes a great Team Leader? Reliability to open and close the store safely and on time Team leadership experience in a buzzing environment Ability to take on shared responsibility whilst on shift and support team members A love of turning knowledge and know-how into hot ideas to help your store succeed Willingness to learn and be bold, brave and action-orientated Flexible approach and can-do attitude, as each day offers exciting new challenges What we can offer We're really proud of the work our team members deliver, and we want you to feel valued and rewarded with great perks and benefits:
Up to £12.80 per hour 50% Staff discount and a Free Core Drink whilst working, 25% off all Costa Coffee stores (discount card) Full, structured training including Barista, Brand Standards, Food Safety Level 2 The potential opportunity to become a Barista Maestro along with the corresponding pay rise and senior duties in store We love to internally promote our staff so they grow with us, creating a long term career path Company Pension Holiday accrual system Refer a friend scheme and receive £150 per candidate (T&Cs apply) 20% off Goldex Staycations on Thanet Coast (for 2 or more nights) Opportunity to volunteer for the Goldex and Costa Foundation Access to a range of local and national discounts with The Life Style Card Recognition opportunities:
Hampers for Workiversarys, Store of the Month, Customer Feedback Award and Achievement Awards. A bit about us At the heart of Costa Coffee are our values. We believe in Passion, Warmth, Trust and Courage. Were the No. 1 coffee brand in the UK for the 15th year in a row. Here, youll be part of a genuine, passionate and warm team that shares a love for coffee and a desire to deliver great experiences to our customers, communities and people.

We celebrate inclusion and equality and believe everyone should bring their true self to work. We advocate collaboration and transparency. And embrace differences in all that we do.

This Costa store is owned & operated by Goldex Investments Ltd. We are an Award Winning Multi Brand Company with stores throughout the South East of England our motto is “Investing In The Future” and that includes our staff. Our People Are What Makes Us Great!

Goldex Investments Group Ltd, established in 2005, is one of the UKs largest Costa Coffee franchisees and a diversified operator across hospitality, property and wellness sectors. With over 43 Costa stores and brands like Kaspas Desserts, Goldex Workspace, and Goldex Fitness, the company employs 500 staff nationwide. In 2025, Goldex became the UK Master Franchisee for Gong Cha, the global bubble tea brand.

Known for award-winning excellence and career development, Goldex also champions community support—donating over £250,000 to charitable causes, including building a school in Ethiopia a coffee growing community for 1,000 children. Headquartered in Kent, Goldex continues to grow through innovation, integrity, and a people-first culture. Learn more  
* This role is for a store owned by one of our franchise partners, their hiring process, salary and benefits may vary from those within a wholly owned Costa store advert.